Viewing your account online provides you with a wealth of information and access to online services.


Please note that the Hydro Ottawa customer login process has changed.

You are now required to use the email address associated with your account.
To better protect your information you may also need to reset your current password before successfully logging in.

Your password must be at least 8 characters in length, contain an uppercase and lowercase character and one complex symbol (!@#$%^*?).



@duffenaisme it's a planned outage for tree trimming work in your area. Should be completed by 2:30 p.m.
@hydroottawa - 15 minutes ago
Last chance! Send us your comments on changes to our Conditions of Service. The review period ends today.
@hydroottawa - 1 hour ago
UPDATE: All power has been restored in Coventry Road/St. Laurent area. #OttNews
@hydroottawa - 2 hours ago
UPDATE:Crews performing emergency switching to restore service to all possible affected customers quickly and safely.
@hydroottawa - 2 hours ago

We have updated our Privacy Policy

Protecting our customer’s personal information is of paramount importance to the way we do business.
Our Privacy Policy describes the practices we have in place relating to the management of your personal information.