Consent for Information Release

Hydro Ottawa provides third-party service providers with access to power consumption history only when an account holder has provided written permission.

If you would like to allow a service provider to access your power consumption history, please fill out our Consent for Information Release form and return it to Hydro Ottawa.  

The completed form can be emailed to customerservice@hydroottawa.com, along with the following information:

  • Address;
  • Account number;
  • Premise ID;
  • Name;
  • Meter number;
  • Time period;
  • Power information you’re looking for (i.e. kWh, kVa, VAR, power factor); and
  • Requested interval size (i.e. 5 minutes, 60 minutes, 24 hours).

A Special Billing Service Charge of $100 (billed in 15 minute increments with a minimum charge of one hour) is applied when customers request historical billing information. This does not include duplicate invoices and arrears certificates, which have a specific rate.