Consent for Information Release

Hydro Ottawa allows access to power consumption history to third-party service providers when an account holder has given written permission.

If you would like to allow a third-party service provider to access your power consumption history, please complete our Consent for Information Release form and return it to Hydro Ottawa.  

The form must be emailed to customerservice@hydroottawa.com, along with the following information:

  • Address;
  • Account number;
  • Premise ID;
  • Name;
  • Meter number;
  • Time period;
  • Power information you’re looking for (i.e. kWh, kVa, VAR, power factor); and
  • Requested interval size (i.e. 5 minutes, 60 minutes, 24 hours).

A Special Billing Service Charge of $102* (billed in 15 minute increments with a minimum charge of one hour) is applied when customers request historical billing information. This does not include duplicate invoices and arrears certificates, which have a specific rate.


*Rate effective January 1, 2019