How to Pay Your Service Invoice

How to Pay Your Service Invoice or Layout

Hydro Ottawa offers many different options to pay your service invoice or layout. Choose the method that’s most convenient for you. Once you’ve selected an option, please ensure you allow sufficient time for the payment to reach us by the due date. This time varies according to your payment option.

For information on how to pay your Hydro Ottawa electricity bill, visit hydroottawa.com/pay.

Financial Institution

Make a payment through your bank or financial institution using telephone or online banking. Be sure to include your 20-digit Reference Number. Do not save this information as a Payee, as this number will change on each invoice you receive.

Credit Card

Use your credit card to pay online or by telephone. A service fee applies.

Pay Online

Be sure to have your reference number and credit card information in hand before starting the payment process. Once your transaction is complete, you will receive email notification that includes a confirmation number.


Plastiq Paymentus


Pay by Telephone

Be sure to have your reference number and credit card information in hand before starting the payment process. Once your transaction is complete, you will receive a confirmation number. To make a credit card payment by telephone, call 613-738-6400 and select option 3.

Electronic Transfer

Send your payment through an electronic transfer to Hydro Ottawa Limited; bank account information is provided on the reverse side of the invoice.

Once you have completed the electronic transfer payment, please send an email with your 20-digit Reference Number and the payment amount to paymentprocessing@hydroottawa.com.

Cheque or Money Order

Make your cheque payable to Hydro Ottawa Limited. Write your 20-digit Reference Number on the front of your cheque or include the remittance stub. Your Reference Number should be quoted in your money order.

Mail to:

Hydro Ottawa Limited
3025 Albion Road North,
PO Box 8700
Ottawa, ON  K1G 3S4
Attn: Finance Department

Questions?

If you have any questions about your invoice or payments, contact us by telephone at 613 738-6400 or by email at custservice@hydroottawa.com.