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Equal Monthly Payment Plan

With an Equal Monthly Payment Plan (EMPP), you can even out your payments over time. Your monthly payment amount will be based on your projected annual electricity use and the price of electricity.

Rather than being charged for electricity as you use it, you can make 12 equal monthly payments over the course of a year.

Once you have enrolled, your equal monthly payment will be automatically withdrawn from your bank account on the due date indicated on your bill. If you require a fixed date, you may request that the withdrawal occur on the 5th of every month.

To become an Equal Monthly Payment Plan customer, you can enroll online or by mail. 

In order to register online, you will need to sign up for an online account. Once logged into your online account, you can find the enrollment page by hovering over “Billing” in the top menu and then clicking on “Pre-Authorized Payment”. 

The Equal Monthly Payment Plan is only open to qualifying residential and small business customers who purchase their electricity commodity through Hydro Ottawa (Standard Supply Service). Customers under contract with an electricity retailer are not eligible.

As an Equal Monthly Payment Plan customer, you must read and accept the Terms and Conditions that are part of the Pre-Authorized Debits Agreement.

To ensure the accuracy of the EMPP, accounts will be reviewed several times a year. EMPP customers are encouraged to monitor the automatic withdrawal amount and due date as these can change periodically. Important information about your bill and EMPP may also be communicated through on-bill messaging.

If you’re already registered for equal monthly payments and moving to a new residence within our service territory, you can request to automatically transfer your existing plan to your new address. Contact us online and select Payments / Billing from the drop down menu, and we will review your account and respond to you as soon as possible. Please note that your monthly payment amount may change based on your new service address and predicted usage. 

Some additional charges may appear on your statement from time to time. These may include, but are not limited to, fees for account set-up, credit checks, returned payments, late penalty charges or security deposits.

Please note that if a payment is returned due to non-sufficient funds (NSF), a NSF fee of $15 and a late payment charge will be applied to the account. The overdue payment, the NSF fee and the late payment charge will be withdrawn on your next or subsequent due date, at the same time as your monthly payment.

Customer Service


Available weekdays between 8am - 8pm
and Saturdays between 9am - 3pm
(Excluding statutory holidays)