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OESP

Through the Ontario Electricity Support Program (OESP), you may be eligible to receive a credit of up to $900 dollars a year on your electricity bill. A monthly on-bill credit of between $35 and $75 is available to households earning less than $52,000 a year.

The Ontario Energy Board developed the Ontario Electricity Support Program (OESP) to provide ongoing financial support to low-income electricity customers. On May 1, 2017 the OESP credit amounts were increased by 50% as part of the Ontario Fair Hydro Plan. The eligibility requirements were also broadened, leading to an increased number of eligible customers.

To receive the OESP credit, you must apply to the program. Applications are available at OntarioElectricitySupport.ca. It takes six to eight weeks to process an application.

Eligibility

The Statistics Canada Low-Income Measure (LIM) will be used to determine which applicants are eligible to receive the credit. The credit amount will be based on household income and the number of people in a household.

ANNUAL INCOME OF HOUSEHOLD

HOUSEHOLD SIZE

 

1 PERSON

2 PERSONS

3 PERSONS

4 PERSONS

5 PERSONS

6 PERSONS

7 PERSONS

Less than $28,000

$45

$45

$51

$57

$63

$75

$75

Between $28,001 and $39,000

 

$40

$45

$51

$57

$63

$75

Between $39,001 and $48,000

 

 

$35

$40

$45

$51

$57

Between $48,001 and $52,000

 

 

 

 

$35

$40

$45

Note: amounts are subject to verification and may change

Low-income customers, who need to use more power because they heat their home with electricity, use medical devices or have other special electricity requirements, may receive a higher level of assistance. Customers with First Nations or Métis status may also receive a higher level of assistance.

Under most circumstances, the OESP credit will be applied to customer bills for two years. After two years, customers will need to reapply to continue receiving the credit. Once a customer has reapplied, the amount of their OESP credit may go up or down, or stay the same depending on if and how their financial and/or living conditions have changed. Customers may re-apply online or in person through their local social service agency.

Eligible customers whose circumstances are unlikely to change, for example seniors 65 years or older and Canada Pension Plan disability pensioners may only need to reapply to the OESP every five years.

Frequently Asked Questions (FAQ’s) are also available to assist you with any further questions you may have.

How to Apply

If you think the OESP could help you and you need assistance to complete the application, please contact your local social service agency. Remote application assistance is also available if there are no social service agencies located close to your place of residence or you are unable to travel to your nearest agency due to:

  • Limitations in personal mobility;
  • Illness;
  • Access to transportation; or
  • Extenuating circumstances.

You will need the following information to apply:

  • Your electricity bill account number, service address, and account holder’s full name (see Hydro Ottawa bill sample below).
  • The birthdates and names of all residents in your home.
  • Social Insurance Numbers, individual tax numbers, or temporary taxation numbers for residents over the age of 16.

A sample of a Hydro Ottawa bill pointing out the needed information for an OESP application.

You must enter your information exactly as it appears on your electricity bill. If the information is not entered as it appears, the application may be returned for correction.

A centralized call centre dedicated to assisting customers may also be reached at 1-855-831-8151 or at help@OntarioElectricitySupport.ca

Moving? If so, you will need to reapply to the OESP after you move to continue receiving the credit.

Having temporary difficulty paying your bill? The Low-Income Energy Assistance Program provides one-time emergency financial support to eligible low-income customers.

 

If you are having trouble paying your electricity bill you may be eligible to receive a credit of up to $500 through the Low-Income Energy Assistance Program (LEAP).

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