COVID-19 Energy Assistance Program (CEAP) for Residential Customers

Important Notice - On January 14, 2021, the Ontario Energy Board (OEB) changed the eligibility criteria to make CEAP for residential and small business customers more easily accessible.

Customers, who have already submitted an application but did not qualify, will be re-evaluated by Hydro Ottawa using the new eligibility criteria.

There is no need to submit another application.

Note: Application forms are being updated to the new eligibility requirements and will be posted shortly.

The Government of Ontario is providing support for residential customers who have fallen behind on their energy bills as a result of the COVID-19 pandemic.

The objective of this program - known as the COVID-19 Energy Assistance Program (CEAP) is to help residential customers catch up on their energy bills and resume regular payments.

Through CEAP you may be eligible to receive a one-time credit on your electricity bill.

You may be eligible to receive the one-time credit if:

  1. You did not have any overdue amounts on your electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency, or you made at least partial payments on amounts overdue prior to March 17, 2020.
  2. As of the date you are applying, you have any overdue amounts owing from at least two electricity bills since March 17, 2020.
  3. The account holder (the person whose name is on the bill) or the account holder’s spouse or common-law partner (who must share the same address with the account holder) qualified for the Canada Emergency Response Benefit (CERB) or received Employment Insurance (EI) at any point after March 17, 2020.
  4. The account holder has not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.

If your home is electrically heated, or you rely on certain medical energy-intensive medical devices such as; kidney dialysis machine, mechanical ventilators and oxygen concentrator, you could be eligible to receive a one-time on-bill credit of up to $230, and otherwise a one-time on-bill credit of up to $115 in financial support.

If you are not eligible for CEAP, you may be eligible for other energy support programs and payment arrangement options. Please consult our financial assistance brochure and visit our conservation programs page for more information.

CEAP funding is limited. Please note that applying for the one-time credit does not guarantee that CEAP support will be provided. Applications will be processed in the order they are received.

Once the first-come, first-served provincial program funds are depleted, the COVID-19 Energy Assistance Program will close.

In order to submit an application, you must be the account holder (the person whose name is on the bill). Before you begin, make sure that you have a copy of your Hydro Ottawa bill for reference.

You will need the following information to apply:

  1. Your electricity bill account number (First 10 digits - as it appears on your bill)
  2. Your service address (as it appears on your bill); and
  3. The account holder’s full name (As it appears on your bill – excluding titles such as Mr. or Ms.)

Please Hydro Ottawa bill sample below

A sample of a Hydro Ottawa bill pointing out the needed information for an OESP application.

You must enter your information exactly as it appears on your electricity bill. If your information is not entered as it appears on your bill, your application may not be able to be processed until the information can be corrected and verified.

Please complete only one application for your primary residence (where you reside for more than six months of the year). You cannot receive COVID-19 Energy Assistance Program (CEAP) funding for multiple residences, and you can only receive CEAP funding once. If you have natural gas service, you may apply separately for natural gas CEAP support through your natural gas utility.

Complete applications can take up to 10 days process. If approved, a one-time credit amount will appear on your next bill or the following one, depending on where you are in the billing cycle.

Hydro Ottawa will review your application and notify you whether you are eligible for CEAP.

Hydro Ottawa offers different ways to submit your application.

  1. ONLINE: Through Hydro Ottawa’s customized CEAP online form - Recommended, quick to submit, no need to save and send!

    Valid email address required.

  2. BY EMAIL: Using the Ontario Energy Board’s PDF Fillable CEAP Application Form. Once completed and signed please save your application form and send it by email.

    Please note that due to the secure nature of this form, open it either in Adobe Reader or Adobe Acrobat. Otherwise, please use Hydro Ottawa’s customized online form available at

    EMAIL: [email protected]

  3. BY PHONE: Customers can submit their application by phone through a call center. Our call center representative. Your call will be recorded to document confirmation of all information requested on the application form, including consent and the applicant’s attestation of eligibility.

    Phone :

    Hydro Ottawa
    613 738-6400
    Weekdays, 8:00 a.m. to 8:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m. (excluding statutory holidays).

  4. BY MAIL: You may print the completed signed form and send it by mail to Hydro Ottawa. If you do not have the ability to print the application form, contact us and Hydro Ottawa will send you a copy by mail.

    Please note that sending your application by mail could delay the processing of your CEAP application. Applications will be processed in the order they are received. CEAP funding is allocated on the first-come, first-served basis.


    Hydro Ottawa
    PO Box 8700
    Ottawa, ON K1G 3S4
    Attn: Customer Service – CEAP Application Form

If you need help to complete the application form, please contact us by telephone at 613 738-6400. Our Customer Service representatives are available to assist you weekdays, 8:00 a.m. to 8:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m. (excluding statutory holidays).

You can also reach us at [email protected]

CEAP Frequently Asked Questions (FAQs) are also available to assist you.

For more information on CEAP, you can also visit the Ontario Energy Board’s website at

Hydro Ottawa respects your privacy. Any personal information collected will be used by Hydro Ottawa in order to provide you with customer service in accordance with the terms of our Privacy Policy.

If you have questions or concerns regarding your Personal Information or this Privacy Policy please address them to: [email protected].

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