COVID-19 Energy Assistance Program (CEAP) for Residential Customers

COVID-19 Energy Assistance Program (CEAP) provides on-bill credit to eligible residential customers towards their electricity bill to help them catch up and resume regular payments.

Important Notice: To further support residential customers during the COVID-19 pandemic, the Government of Ontario implemented changes to make more customers eligible for CEAP funding, and to provide increased credit amounts.

CEAP provides a one-time*, on-bill credit to eligible residential customers to help them catch up on their energy bills and resume regular payments.

Through CEAP, you may be eligible to receive a *credit more than once. Customers who previously received CEAP support that was less than the maximum amount of $750 and have additional arrears, may apply again, as long as the total amount of on-bill credit received does not exceed that limit.

*Customers who applied and received CEAP support prior to January 14, 2021, may apply again to be considered for the increased funding amount.

Reminder: You cannot receive CEAP funding for multiple residences. Credit amounts can only be applied to your primary residence account (where you reside more than six months of the year).

Please see Hydro Ottawa bill sample below

A sample of a Hydro Ottawa bill pointing out the needed information for an OESP application.

You must enter your information exactly as it appears on your electricity bill. If your information is not entered as it appears on your bill, your application may not be able to be processed until the information can be corrected and verified.

You cannot receive CEAP funding for multiple residences. Credit amounts can only be applied to your primary residence account (where you reside more than six months of the year). If you have natural gas service, you may apply separately for natural gas CEAP support through your natural gas utility.

Complete applications can take up to 10 days to process. If approved, a credit amount will appear on your next bill or the following one, depending on where you are in the billing cycle.

Hydro Ottawa will review your application and notify you whether you are eligible for CEAP.

Hydro Ottawa offers different ways to submit your application.

  1. ONLINE: Through Hydro Ottawa’s customized CEAP online form - Recommended, quick to submit, no need to save and send! hydroottawa.com/ceap-form

    Valid email address required.

  2. BY EMAIL: Using the Ontario Energy Board’s PDF Fillable CEAP Application Form. Once completed and signed please save your application form and send it by email.

    Please note that due to the secure nature of this form, open it either in Adobe Reader or Adobe Acrobat. Otherwise, please use Hydro Ottawa’s customized online form available at hydroottawa.com/ceap-form.

    EMAIL: [email protected]

  3. BY PHONE: Customers can submit their application by phone through Hydro Ottawa's call center. Our call center representative will accept applications over the phone. Your call will be recorded to document confirmation of all information requested on the application form, including consent and the applicant’s attestation of eligibility.

    Phone :

    Hydro Ottawa
    613 738-6400
    Weekdays, 8:00 a.m. to 8:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m. (excluding statutory holidays).

  4. BY MAIL: You may print the completed signed form and send it by mail to Hydro Ottawa. If you do not have the ability to print the application form, contact us and Hydro Ottawa will send you a copy by mail.

    Please note that sending your application by mail could delay the processing of your CEAP application. Applications will be processed in the order they are received. CEAP funding is allocated on the first-come, first-served basis.

    Mail:

    Hydro Ottawa
    PO Box 8700
    Ottawa, ON K1G 3S4
    Attn: Customer Service – CEAP Application Form

If you need help to complete the application form, please contact us by telephone at 613 738-6400. Our Customer Service representatives are available to assist you weekdays, 8:00 a.m. to 8:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m. (excluding statutory holidays).

You can also reach us at [email protected]

CEAP Frequently Asked Questions (FAQs) are also available to assist you.

For more information on CEAP, you can also visit the Ontario Energy Board’s website at Ontarioenergyboard.ca.

Hydro Ottawa respects your privacy. Any personal information collected will be used by Hydro Ottawa in order to provide you with customer service in accordance with the terms of our Privacy Policy.

If you have questions or concerns regarding your Personal Information or this Privacy Policy please address them to: [email protected].

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