Why is Hydro Ottawa undertaking a Cable Renewal project in my area?
Most electrical assets have a lifespan of 50 years or less. In order to stay ahead of this aging curve, Hydro Ottawa has plans to replace and upgrade the infrastructure servicing this community. This work will include changing 21 Transformers
When will the project start?
Work on this project is scheduled to start on March 15, 2021.
Will there be power outages during the work?
Power outages are expected to occur during the project. Residents impacted by an outage will be notified by email/SMS/phone before the scheduled outage. Residents will also receive written notification by letter.
There will be an outage scheduled for each transformer impacted by this work; a total of 21 are listed for this project. Each replacement can take up to the full business day, impacting approximately 10 customers at a time, however; Hydro Ottawa will make every effort to ensure that each outage is completed in the shortest amount of time possible. Notifications for the scheduled outages will be provided to all impacted residents by phone/text/email no later than 48 hours ahead of the outage. As well, a written letter will be delivered to the impacted homes no later than 5 business days prior to the outage.
Will there be any tree trimming required?
At this time, there is no tree trimming required for the scheduled work.
Why can’t work be completed during the evening or on weekends.
Work is completed during the day to ensure the safety of staff and residents. Work being completed for the Sunview Drive project is located both overhead and underground and requires high levels of visibility.
Is this work being completed considered essential?
Yes, this work is essential as Hydro Ottawa is required to replace all aging equipment once it reaches the end of life.
I am/I have a person that requires critical care equipment during a scheduled power outage. Who do I speak with about this?
Please contact our customer service team at 613 738-6400. Customer service will be able to provide assistance and the form, as well as instructions on next steps to ensure your residents are noted on the account. This does not mean that you will not lose power, but that alternate arrangements can be made.