March 2018

On March 2, 2018, Hydro Ottawa received a request for assistance from Orange & Rockland Utilities, which serves the northwestern suburbs of New York City. Answering the call, fifteen Hydro Ottawa employees worked to restore power in the area after Winter Storm Riley left millions without power along the east coast. From Virginia to Maine, high winds and heavy snow felled trees and power lines.

Due to the number of customers affected and another nor’easter threatening to impact the area, Hydro Ottawa sent a second contingent of 14 employees to relieve our crew on March 9, 2018. This second team worked diligently for many days until arriving home the evening of March 14, 2018.

As a member of the North Atlantic Mutual Assistance Group, Hydro Ottawa has consistently responded to our neighbours in their time of need. Special thanks to our employees for taking time away from their families and supporting our colleagues south of the border.

Last month, Hydro Ottawa welcomed Minister of Energy, Glenn Thibeault, as he announced 12 innovative smart grid projects being funded through the province’s Smart Grid Fund. MPP Bob Chiarelli, MPP John Fraser and Ottawa Community Housing Board Chair, Mathieu Fleury were also on hand for the announcement.

Ottawa Community Housing and tech company, SPARQ Systems recently installed 640 solar panels on the roofs of 32 townhomes in the Regina Lane community; making it one of the largest solar array projects on social housing in Canada. The solar panels will generate more than 200,000 kWh each year – which is enough to power 12 homes. They will also generate $40,000 in revenue annually.

For our part, Hydro Ottawa contributed in-kind materials, expertise and labour; including upgrading the area’s transformers to deal with the increased load.

As a community company, part of being a good partner and collaborator, means helping our customers achieve their green energy goals. The solar array project between Ottawa Community Housing and SPARQ will not only help inform our understanding of smart grid infrastructure on our electricity grid, it will contribute city-wide to the betterment of the largest social housing provider in Ottawa.

Communicating with our customers in their preferred language is integral to the customer-centric service Hydro Ottawa provides.

To ensure we have our customers’ language preference on file as well as up to date contact information, we have launched a ‘Your preference matters’ campaign.

During this campaign in-market until April 30, 2018, residential customers are encouraged to log in to their online account (MyAccount) to review their language preference, telephone numbers and email address.

Customers who update their preferences during the campaign period will be entered into a contest to win one of three tablets. In addition, all residential customers with an up-to-date online account will be automatically entered into the contest.

This initiative will be promoted in many of our customer communications, advertisements and social media. Please consider supporting our campaign by re-Tweeting or liking our posts. We would be pleased to provide you with campaign material, including images, for use in e-newsletters or on your website.

Visit for details.

On March 13, Hydro Ottawa employees laced up their skates at Brewer Arena to participate in the Hydro Ottawa STAR Cup for Christie Lake Kids – a structured and supportive hockey game that provides a safe space for economically disadvantaged kids to have fun; free of cost.

The game was a mix of Christie Lake Kids and Hydro Ottawa employees who teamed up for an exciting afternoon of mentorship and physical activity! Thank you to Councillor Chernushenko who refereed the game.

The STAR Cup takes place twice per year and is one of the children’s favourite activities. Hydro Ottawa volunteers are equally as excited to participate every year!

Whether it's your first EV drive or whether you're just curious about this year's new models, the upcoming free Public Ride N' Drive event is for you. The event is organized by Electric Mobility Canada as part of their annual national conference EV2018VÉ which will take place in Ottawa April 24-27.

Hydro Ottawa will be making an announcement at this event on a new electric vehicle program to help Ottawa become a smart city.

Held in front of the Westin Ottawa in the heart of the city from noon to 5 p.m. on April 24, the Public Ride N' Drive event will feature EVs from several manufacturers such as Nissan, Ford, Mitsubishi, Kia, Fiat Chrysler, BMW, Honda, and Chevrolet.

You can save time and schedule your test drive online. Click here for more information.

Come out, test drive an electric vehicle and learn more about the benefits of owning an EV.

This month, Hydro Ottawa was awarded for its work cultivating a culture of belonging thanks to its numerous initiatives and comprehensive Diversity and Inclusion Plan that fosters a respectful and inclusive workplace.

“We are a better company when our employees feel deep in their bones that they can come to work as their true authentic selves. This award recognizes the work, passion and commitment of our employees to grow, have candid conversations, and challenge the status quo on important social issues in the workplace. I’m immensely proud of this award because it represents the best of who we are as a company and our shared values with our employees,” said Bryce Conrad, Hydro Ottawa President and CEO.

Thinking of making some changes? We can help make your home more comfortable and energy-efficient. Visit our Energy Experts at the Ottawa Home & Garden Show from March 22-25 at the EY Centre.

Get answers to your energy-saving questions, choose the best LED lighting for your space, discover new energy-saving products and check out the Hydro Ottawa app

To learn more, visit

Dig Safe Month is designed to support the unofficial start of spring digging season, and serve as a reminder to homeowners and contractors that they need to call before they dig.

Protecting vital underground services, and ensuring the safety of those who live or work in the vicinity of underground utilities, is everyone’s responsibility. So Hydro Ottawa, the Ontario Regional Common Ground Alliance, and its members are reminding homeowners and contractors to call for locates before they start digging. This prevents injuries, property damage, and the loss of services, including electricity.

In fact, having utilities located before digging is required by law under the Ontario Occupational Health and Safety Act. Homeowners and contractors must contact Ontario One Call at 1-800-400-2255 or This service is offered free of charge, 24 hours a day, seven days a week.

For more information, visit

It’s a great time to load up on savings during the Save on Energy Deal Days from April 6 to May 6, 2018 at participating retailers. Save instantly on a wide range of energy-saving products – no coupons required!

Find instant discounts on these and other energy-saving products:

  • LED Light Bulbs
  • Lighting Controls and Fixtures
  • Advanced Power Bars
  • Ceiling Fans
  • And much more!

Participating retailers include: The Home Depot, Lowe’s, Rona, Canadian Tire, Home Hardware and more.

For a complete list of participating retailers and available discounts, visit