Hydro Ottawa recognizes that the electricity we deliver is an important service and we take our responsibility to provide safe, reliable service to our customers very seriously.
Despite the degree of sophistication of our electricity distribution system, there remain many circumstances beyond our control that give rise to unexpected power interruptions and voltage variations. Hydro Ottawa does not guarantee a constant power supply or provide assurance that voltages and frequency will be unvaried.
Many power outages are due to severe weather, wildlife, and accidents. Hydro Ottawa is not liable for damages from these causes.