Frequently Asked Questions
Am I still responsible for paying my Hydro Ottawa bill on time during the postal disruption?
Yes, even during the postal disruption you are still responsible for keeping your electricity account up to date to avoid late payment charges. There are many options available to pay your bill:
- Automated payment plans where the amount due will be withdrawn from your bank account on the due date
- Online banking
- Telephone banking
- Credit card payment online at hydroottawa.com/pay or by telephone at 613-738-6400
- In person at most financial institutions
Remember to have your account balance and account number from a previous bill handy.
Please take into consideration that if you send your payment by mail, the postal disruption may prevent your payment to reach Hydro Ottawa before the due date, resulting in late payment fees being applied to your account.
If I don’t receive my electricity bill by mail, how can I find out how much I owe and the due date?
If you haven’t received your bill by mail, you can access it by registering for MyAccount online.
You can also sign up for online billing to view your bill online. You will receive an email notification whenever a new bill is ready for viewing and payment.
We also have a new Voice ID feature. You can use it to obtain account information including the amount due and due date of your last bill, and the amount and date of your last payment, without speaking to a live agent. Simply give us a call to set this up.
Customer Service representatives are also available to provide you with your account balance and due date.
I am already registered, where can I find my account balance and due date within MyAccount?
As soon as you log in to MyAccount your account balance and due date will appear on the home page.
I am already an online billing customer. Will I still receive my email notification?
As an existing MyAccount customer, your account will not be impacted. As usual, you will receive an email when you’re bill is ready for viewing.
I am already registered for automated payments. Will this impact my monthly withdrawals?
No, there will be no impact to your automated payment plan.
I pay my electricity bill by cheque. How can I do this during the postal disruption?
If you pay by cheque, there are alternate payment methods available to you. With your account number (from a previous bill) and current account balance you can pay:
- Through online banking
- In person through most financial institutions
- By credit card online at hydroottawa.com/pay or by calling us at 613-738-6400
- By cheque using a courier. Send your payment to:
3025 Albion Road North
Att: Customer Service