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Managing Your Account During the Postal Disruption

At Hydro Ottawa we are committed to keeping you informed about matters related to your account. Canada Post is currently experiencing a postal disruption.

As a Hydro Ottawa customer you are still responsible for paying your monthly bill on time, even during a postal disruption. Hydro Ottawa has options in place to help you manage your account and avoid any potential late payment fees.

Take advantage of MyAccount 

Register for an online account. You will be able to access your amount due and due date, anywhere, anytime.

Switch to online billing

Sign-up for online billing and instead of receiving your bill by mail, you will receive an email when your bill is ready.

Consider these payment options

Register for automated payments and the amount due will be withdrawn from your bank account on the due date.

With your account balance and account number from a previous bill, you can also make your payment in person at most financial institution. You can also pay using your credit card – either online or by phone.

We’re ready to help

Our Customer Service team is available to assist you. Our agents can provide you with your account balance, due date, and answer any questions you may have. We’re easy to reach.

customerservice@hydroottawa.com
613-738-6400
Monday-Friday | 8:00 a.m. to 8:00 p.m.
Saturday | 9:00 a.m. to 3:00 p.m.
 

Frequently Asked Questions

Am I still responsible for paying my Hydro Ottawa bill on time during the postal disruption?

Yes, even during the postal disruption you are still responsible for keeping your electricity account up to date to avoid late payment charges. There are many options available to pay your bill:

  • Automated payment plans where the amount due will be withdrawn from your bank account on the due date
  • Online banking
  • Telephone banking
  • Credit card payment online at hydroottawa.com/pay or by telephone at 613-738-6400
  • In person at most financial institutions

Remember to have your account balance and account number from a previous bill handy.

Please take into consideration that if you send your payment by mail, the postal disruption may prevent your payment to reach Hydro Ottawa before the due date, resulting in late payment fees being applied to your account.

If I don’t receive my electricity bill by mail, how can I find out how much I owe and the due date?

If you haven’t received your bill by mail, you can access it by registering for MyAccount online.

You can also sign up for online billing to view your bill online. You will receive an email notification whenever a new bill is ready for viewing and payment.

We also have a new Voice ID feature. You can use it to obtain account information including the amount due and due date of your last bill, and the amount and date of your last payment, without speaking to a live agent. Simply give us a call to set this up.

Customer Service representatives are also available to provide you with your account balance and due date.

I am already registered, where can I find my account balance and due date within MyAccount?

As soon as you log in to MyAccount your account balance and due date will appear on the home page.

 
account number current balance and due date buttons as shown on my account page
 

I am already an online billing customer. Will I still receive my email notification?

As an existing MyAccount customer, your account will not be impacted. As usual, you will receive an email when you’re bill is ready for viewing.

I am already registered for automated payments. Will this impact my monthly withdrawals?

No, there will be no impact to your automated payment plan.

I pay my electricity bill by cheque. How can I do this during the postal disruption?

If you pay by cheque, there are alternate payment methods available to you. With your account number (from a previous bill) and current account balance you can pay:

  • Through online banking
  • In person through most financial institutions
  • By credit card online at hydroottawa.com/pay or by calling us at 613-738-6400
  • By cheque using a courier. Send your payment to:
Hydro Ottawa
3025 Albion Road North
Ottawa, Ontario
K1G 3S4
Att: Customer Service

Customer Service


Available weekdays between 8am - 8pm
and Saturdays between 9am - 3pm
(Excluding statutory holidays)

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