Hydro Ottawa Rate App

2021 to 2025 Rate Application

We are developing our business plan for 2021 to 2025 and we want to know what’s ON your mind.


Your feedback will help us identify priorities and determine the level of expenditures Hydro Ottawa makes in equipment and infrastructure, the services we provide, as well as the rates you pay.

Every five years, Hydro Ottawa submits a plan for its proposed rates and expenditures to the Ontario Energy Board, the provincial regulator for approval. The goal of this consultation is to allow Hydro Ottawa to better understand the needs and preferences of customers like you, and help us align our plan with what you have shared.

We invite you to complete our online workbook.

Hydro Ottawa rate application banner campaign

Depending on how much feedback you wish to provide, this consultation should take approximately 30-45 minutes to complete.

Eligible customers who complete the online survey* and provide their contact information will be entered into a random draw to win one of four (4) $500** cash prizes.

* Innovative Research Group is conducting Hydro Ottawa’s Customer Consultation Survey on behalf of Hydro Ottawa.

** View contest rules.

Customer Service

Available weekdays between 8a.m. - 8p.m.
and Saturdays between 9a.m. - 3p.m.
(Excluding statutory holidays)

My Account view in a laptop and a mobile device

Manage Your Account Online

Looking for online access to your account balance, payment history and electricity consumption? You can access a wealth of information about your Hydro Ottawa account.