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1. Can I change the date of my automatic withdrawal?

   Can I change the date of my automatic withdrawal? … If you’re on a pre-authorized or equal monthly plan, you can contact our customer service team and request a …

2. What if I can’t pay my bill on time?

   What if I can’t pay my bill on time? Contact us before your due date. We can arrange payment plans or connect you with assistance …

3. Why can’t I see Time-of-Use data after I close my account?

   Why can’t I see Time-of-Use data after I close my account? … data is shown only for active accounts. After closing, you can still view up to two years of bills and monthly usage, …

4. I’m a net metering customer - where can I view usage and generation?

   I’m a net metering customer - where can I view usage and generation? In  MyAccount , you can view and download your usage and generation data (daily, …

5. Can I revoke access to third-party providers?

   Can I revoke access to third-party providers? Yes, you can revoke access to third parties at any time. Please visit …

6. What can I use Green Button for?

   What can I use Green Button for? Green … usage and account information in a secure format. You can share this file with third-party developers who offer …

7. Can I cancel a retail electricity contract?

   Can I cancel a retail electricity contract? Yes. You can cancel within 20 days of signing, or up to 30 days after …

8. If I don’t like the rate plan that I chose, can I switch back?

   If I don’t like the rate plan that I chose, can I switch back? Yes, following the prescribed process and timelines, you can change your rate plan at any time. Note: If you have …

9. Can I transfer my Equal Monthly Payment Plan (EMPP) to a new address if I move?

   Can I transfer my Equal Monthly Payment Plan (EMPP) to a new … moving to a new residence within our service territory, you can request to automatically transfer your existing plan to …

10. Where can I find more information about the EVC rate?

    Where can I find more information about the EVC rate? More information about the EVC rate can be found in the OEB’s EVC Rate Overview Final Report …