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1. What does “crew status” mean on the outage map?

   … in the restoration process: Under investigation: This can mean either a) a crew hasn’t been assigned to this …

2. How will I know if my property is affected?

   … I know if my property is affected? You can review maps of poles, cables and transformers. If …

3. How do I close my Hydro Ottawa account when I move?

   … your move-out date and provide a forwarding address so we can arrange to send you your final bill or a cheque if you …

4. Will I need to pay a security deposit for my new account?

   … for my new account? Possibly. Deposits can be waived with a credit check, split into installments …

5. What if my project involves blasting or vibration-heavy work?

   … Activities like blasting, pile driving and compacting can damage underground infrastructure. We’ll outline …

6. How long will my claim take?

   … claim is unique, the time to investigate a particular claim can vary. Once our investigation is complete, Hydro …

7. My meter is being exchanged - what should I expect?

   … should I expect? Exchanges are brief but can cause a short interruption. Billing continues normally …

8. Why does recent consumption change a few days later under the time-of-use rate plan?

   … Ontario’s Meter Data Management and Repository, so values can update slightly later (unbilled usage may include …

9. Some recent consumption isn't appearing in my account history - why?

   … - why? Temporary communication issues can delay reads. Data is stored in the smart meter and is …

10. Une portion récente de ma consommation n’apparaît pas dans mon historique de compte. Pourquoi?

    … Pourquoi? Temporary communication issues can delay reads. Data is stored in the smart meter and is …