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Why did my estimated restoration time change?
… restoration times (ETRs) are based on early reports and can change after crews assess damage. Weather, access and …
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What is third-party net metering?
… came into effect July 1, 2022, clarify that customers can access third party ownership arrangements like leasing, …
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Will I be charged if Hydro Ottawa trims my tree?
… this area is the homeowner’s responsibility, but we can provide a free quote. For trees on city property, call …
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What payment options are available?
What payment options are available? You can pay your bill online through MyAccount , through your …
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Why hasn’t my payment appeared on my account yet?
… appeared on my account yet? Payments can take up to five business days to be applied, depending …
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What is online billing?
… by mail. You’ll get an email when your bill is ready. You can view or download the full PDF via the email or in …
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What software do I need to see my online bill?
… do I need to see my online bill? You can access your online bill from any web browser that …
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How long are online bills available?
… Bills are stored in MyAccount for up to two years. You can download and save copies anytime. To view a bill …
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How do I cancel my online billing registration?
… would like to cancel your online billing registration, you can complete our online Contact Us form, chat with one …
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May 21, 2022
… are among the most destructive weather events that Canada can experience. While the wind intensity cannot equal a …