Business - Electrical service requests

Electrical service requests

If you’re starting a construction, renovation or maintenance project at your business, we can help you adjust your electrical service.

Couple in a meeting with an engineer with blueprints

Submit a service request

Submit a 3rd party permit request

Submit a landrights request

With our online Service Request form, you can easily request:

A new electrical service
Addition of equipment to an existing service
A temporary disconnection - temporary power shut-off to safely complete electrical or non- electrical maintenance
A complete removal of service - e.g. demolishing a building
An electrical service upgrade
Additional assistance with other electrical services.

To notify us of a forestry concern such as trees close to our power lines (pole to pole) that need to be trimmed or other forestry issues that do not require an isolation of service (temporary power disconnection), please contact us.

Here's how to get started:

Talk to a licensed electrician

They’ll help determine if any electrical work is needed to keep your project safe and on track.

Learn more

Submit a Service Request form

Submit the form three to four weeks before you start your project.

Submit a form

Get your customer layout

We’ll contact you within ten business days from the date the form was submitted to discuss your request. Once we’ve fully reviewed your request, we’ll email you a document called a customer layout. It outlines your project’s electrical work and the estimated costs involved. Each property is allowed one complimentary Customer Layout (estimate) per year

Schedule your service

After you’ve paid the fees outlined in your customer layout, call us at (613) 738-6418 to schedule your service.

Looking to install an electric vehicle charger?

Visit our Electric vehicle charging for businesses page.

Learn more

A few things to keep in mind

Each property is entitled to one free customer layout per rolling 12-month period. This layout may include an initial site review, cost estimate, and an assessment of the service loading for the changes to the new or existing service. It does not include emergency services. Additional charges may apply in certain situations, such as if further work is required, the site is not ready when a crew is dispatched or revisions are made to the initial customer layout.

Let us know at least 24 hours in advance if you need to reschedule or cancel an appointment.

In some cases, we may need more time to order equipment or coordinate with other utilities.

Electrical service repairs

If a storm or unforeseen circumstances have damaged your business’s electrical system, it will need to be fixed before we can restore your service. Even if you never lost power, your electrical system may still have hidden damage.

Who's responsible for what?	If your electrical service comes from overhead wires, here’s how the responsibilities are usually shared: Click here to see who owns what with our interactive image.
	You’re responsible for: The service mast Wires inside the mast or pipe into the meter base The meter base Wires running from the meter base to your electrical panel	We’re responsible for: Wires running from the utility pole to your business If the equipment you own is damaged, you’ll need to arrange repairs before we can reconnect power. Always hire a licensed electrical contractor to assess the situation and make the repairs. Do not attempt to repair the equipment yourself.
How to repair your system	Give us a call Reach out to us at (613) 738-6418 so we can verify which equipment is yours and ours. We’ll also check for hazards, including trees located near overhead wires.	Pass an ESA inspection An ESA inspector will make sure everything is safe and ready for reconnection.
	Hire a licensed electrical contractor They will: Apply for a permit with the Electrical Safety Authority (ESA) Complete the repairs Notify ESA once the work is done	Reconnect your power Once the ESA confirms the work is safe, we’ll schedule the reconnection. You or a representative must be onsite at the time of the reconnection to allow us to access the main breaker. Ensure the main breaker is off when we restore your power.
	Temporary repairs: In some cases, we can reconnect your power after a licensed contractor completes temporary repairs authorized by the ESA. However, the repairs must be made permanent within 30 days. Insurance: Ask your insurance provider about your coverage and keep all receipts related to your claim. Ask your contractor for a copy of the ESA Certificate of Inspection for your records.
Third-party permit form	Planning to attach equipment to our poles? If you are a contractor or third party (like a telecommunications company) looking to attach cables, antennas or other equipment to our poles, here’s what you’ll need to do:
	Come to a valid agreement with us.	Submit a permit request for approval.
	Review our Pole Attachments Permit Review Checklist for more information.
Landrights request form	Need access to our property? If your project requires access to our land or facilities, fill out our Landrights Request form. You can learn more about land-rights requirements in our Conditions of Service. Here’s how to proceed:
	Complete the form Let us know what land you need access to and how it relates to your project.	Submit your form Once we have all the information, we’ll review your request and reach out with your next steps.

Questions?

Still have questions about electrical service requests?

Contact us

Customer service representative with a headset