View and pay your bill
Viewing and paying your bill is easy and secure. Choose the method that works best for you, or explore digital tools and flexible payment options to help you stay on top of your account.
Manage your account
Sign up for a payment plan
Your bill and rates explained
Pay your bill online
Log in to MyAccount and click “Pay now” from your dashboard.
You can also select “Manage payment plan” to set up pre-authorized payments.
View your bills
Online billing
Get an email notification when your bill is ready. View your full bill as a PDF, with no login required.
MyAccount
Access your account anytime, anywhere. View bills, track usage and set budgets all in one place.
Mobile app
Take MyAccount on the go. View bills and manage your account directly from your phone.
Still receiving paper bills? It’s easy to make the switch to online billing. Log in to MyAccount or contact us.
How to pay your bill
We offer flexible options to allow you to make simple, on-time payments. Choose the method that’s most convenient for you.
You can pay your bill through most major Canadian banks:
- Online or mobile banking
- By phone
- In person at a branch or ATM
Be sure to include the remittance stub when paying at a branch or ATM to ensure your payment is applied correctly.
You can pay your bill securely by credit or debit card.
- Online through MyAccount: Log in to MyAccount and click “Pay now” to use your saved account details. There’s no need to enter your account number.
- Online through Paymentus: Visit Paymentus to pay using your credit or debit card. Have a copy of your bill and your 20-digit account number ready.
- By phone: Call us at (613) 738-6400 to make a credit card payment. (Debit cards are not accepted by phone.) Be sure to have your bill and 20-digit account number on hand.
Accepted cards:
- Visa, Mastercard, American Express
- Visa Debit and Mastercard Debit (online only)
Important:
- Each transaction is subject to a 1.75 per cent service fee, which is charged by the third-party provider. Hydro Ottawa does not receive any portion of this fee.
- Please allow up to two business days for processing.
More information about your electricity bill
What's in your bill?
Some bills include inserts with energy-saving tips, safety information and updates from our regulator, the Ontario Energy Board.
Protect yourself from scams
Not sure if a message or call is really from us? Learn how to spot fraud and what to do if you're targeted.
Electricity supply options
Understand your choices between the Regulated Price Plan and electricity retailer contracts — and what it all means for your bill.