Pay your Hydro Ottawa service invoice or layout
As a contractor or developer working with Hydro Ottawa, you'll receive invoices for various services or customer layouts. We make paying your fees simple. Please ensure you allow sufficient time for the payment to reach us by the due date. This time varies according to your payment option and can take a minimum of 3-5 business to process.
How to make a payment
You have the following options for making your payment:
Through your bank
You can pay using online and telephone banking. When you set up Hydro Ottawa as a payee, use the unique 20-digit reference number printed on your invoice. Do not save this number as a recurring payee because you will get a new reference number with each new invoice.
Credit or debit card
You can pay your invoice online using a MasterCard, Visa or American Express credit card. We also accept MasterCard or Visa debit cards. Once your transaction is complete, we’ll send you a confirmation number.
You can also pay over the phone by calling (613) 738-6400. Have your account number and credit card information ready before you start the payment process. Once your transaction is complete, we’ll send you a confirmation number. We do not accept debit card payments over the phone, only credit cards.
About credit and debit payments
Credit and debit payments take a minimum of 3-5 business days to process. You will be charged a service fee equal to 1.75 per cent of the total payment, which is charged by the card provider. Hydro Ottawa does not receive any portion of this fee. There is no maximum amount per transaction. If a payment is returned for non-sufficient funds, a charge will be applied to your account. For more information, see our Other Charges page.
Electronic funds transfer (EFT)
To speed up the process, send your payment through an electronic transfer. You can find our bank information on the reverse side of your invoice. After you complete the transfer, email your 20-digit reference number and the payment amount to [email protected]. We'll apply the payment to your account.
Cheque or money order
You can mail a cheque or money order directly to us. Write your 20-digit reference number on the front of your cheque, or include the remittance stub. Quote your reference number in your money order.
Mail your cheque or money order to:
Hydro Ottawa Limited
2711 Hunt Club Road
PO Box 8700
Ottawa, ON K1G 3S4
Attn: Finance Department
Questions?
Questions about your invoice or payment?
