MyAccount
simplified
Easily manage your Hydro Ottawa account. Anywhere, anytime.
The services you need to make your life easier
Online billing
Spare your file folders. Sign up for online billing and receive your bill by email as soon as it’s ready, no login needed.
Simplify bill management
Set it and forget it with automatic payments, choose equal monthly payments for predictable bills, or combine both for convenience.
Alerts and notifications
Stay informed about planned power outages, payment due dates and more.
Outage reporting
Report a power outage anywhere in the city and help with restoration efforts - even if you’re not a Hydro Ottawa customer. Simply log in to MyAccount to report it.
Self-serve options
Start, stop or move a new or existing account, make service requests, update your rate plan and more.
Usage and bills
Monitor your energy usage and view your bill history. It’s easy to keep track.
MyAccount at a glance
From viewing your rate plan to managing payments, MyAccount dashboard makes it easy to find the services you need.
Log in your way - Quickly access your MyAccount through email, social login or Apple ID. No account? No problem. All you need is an email address to sign up.
Enter outage details - Be as detailed as possible
Monitor your usage - It’s easy to keep track of your electricity usage. Simply log in to MyAccount, select a timeframe and start exploring.
Electricity rates: the choice is yours - Choose which rate plan best suits your energy needs and lifestyle.
See everything at a glance - From viewing your rate plan to managing your payments, our redesigned dashboard makes it easy to find the services you need. Fast.
