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Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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We're here to help

With ongoing uncertainties as a result of the COVID-19 crisis, Hydro Ottawa continues to take active measures to support our customers.

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List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.
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Customer choice homepage banner

The choice is yours

Residential and small business customers now have the opportunity to choose between two electricity rate plans: TOU and tiered pricing.

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

Smart devices

Ottawa is ready for electric vehicles

The future of transportation is here. Find out how you can reap the benefits of EVs and Save up to $5,000.

Learn more about Ottawa is ready for electric vehicles

EV Charger

Media & News

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July 20, 2021
For a country known as the Great White North, Canada sure is surprising us with record-breaking…
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"The Royal Changed My Life Completely"- Quote by Kayla Villalta in English
July 20, 2021
COVID-19 has significantly altered the daily lives of most Canadians and taught us the importance…
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Transmission towers and distribution hydro poles run along a rural road in South-Nepean
July 20, 2021
Barrhaven...or as some locals affectionately call it: Far Haven, was once a small rural…
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Cover photo of Hydro Ottawa's 2020 Annual Report
June 22, 2021
OTTAWA – Today, Hydro Ottawa Holding Inc. released its 2020 Annual Report, showcasing the company’s…

Stay Connected

#DYK you can make 12 equal monthly payments over the course of a year, rather than being charged for #electricity as you use it? On this program, your monthly bill will be based on your projected annual energy use and the price of electricity. Learn more: https://t.co/TCz88bxEIu Go to tweet →

UPDATE: 34 customers remain without power in Kanata-North. Crews are working to determine the cause. Restoration has been delayed to 3pm. Thank you for your patience as our crews work to restore power. For updates:

UPDATE: The outage in Kanata North has been partially restored. The outage is still affecting 34 customers. Cause: equipment related. ETR: 12pm. For updates: https://t.co/4gBTTzeQOP @JennaSudds

For #Ottawa to become a thriving city with a smart energy future, it requires a vision for environmental sustainability and investing in the production of clean, renewable resources. How is #HydroOttawa working to power this future? Article: https://t.co/1J2Gdd0i8h Go to tweet →

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Our Annual Reports

2020 Annual Report Cover (EN)

Annual Report 2020

Hydro Ottawa has released its 2020 Annual Report to its shareholder, the City of Ottawa, showcasing the company's strong performance amidst the challenges of a global pandemic.
Download Report about Annual Report 2020
Scorecard 2019

Scorecard 2019

Hydro Ottawa’s 2019 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Report about Scorecard 2019
National Capital Region’s Top Employers 2021
Top Employers for Young People 2021 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2021 Canada's Greenest Employers
2019 Canadian HR Awards Winner