MyAccount. Redesigned for you.

New features coming soon.

Sécurité en cas de panne

Stay safe. Be ready.

Learn how you can prepare before, during and after a storm.

Regulated Price Plan

As of May 1, 2023, the summer time-of-use hours and summer tier thresholds for residential and small business customers are in effect. Learn more

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available if you’re behind on your bill due to COVID-19 or other circumstances.

Board of Directors Opportunity 2023

We are currently seeking Board members for the Hydro Ottawa Holding Inc. Board of Directors.

Learn More

Energy. It’s an ever-growing conversation.

As the energy needs of our customers evolve, we are committed to building a resilient, vibrant and sustainable future for our community.

Energy Conversation


Ask Amazon Alexa your electricity questions with Hydro Ottawa’s Smart Speaker Skill.


alexa smart speaker

Know Safety, No Accidents

Electricity-related accidents and injuries can happen in unexpected ways. Stay safe!

Learn more about Know Safety, No Accidents

Know Safety icon
Financial Assistance

We’re here to help

With our payment plan options and financial assistance programs, you can get the relief you need, and focus on what matters most.

Media & News

A golden hamster stands near a miniature crock pot in a miniature kitchen
May 16, 2023
April showers bring May flowers.  While this is true, especially with the Tulip Fest in full…
Large electrical towers with neon blue wires running across the countryside on a starry night
May 16, 2023
It may come as a surprise to some that Canada does not have a singular electricity grid, but rather…
A white Hydro van appears next to a downed power line
May 4, 2023
Sure, when power’s out, you want it back – and may even want to help – but it’s not worth risking a…
Gas powered generator
May 4, 2023
A good sump pump is a must for most homeowners, especially those in flood-prone neighbourhoods.…

Stay Connected

RESTORED: Power has been restored to some customers in Somerset, Kitchissippi ward. For updates in your area: Thanks for your patience. #ottcity @ArielTroster, @kitchissippiott

RESTORED: Power has been restored to some customers in Kitchissippi ward. For updates in your area: Thanks for your patience. #ottcity @kitchissippiott

OUTAGE UPDATE: Crews pending to power outage affecting 315 in Kitchissippi ward. #OttawaOutage

Our crews operate day and night in all weather conditions. If you see them at work, please give them space to do so safely. Even minor distractions can pose a safety risk and could delay the restoration process. #ottcity


Our Annual Reports

Annual Report 2021 EN

Annual Report 2021

Hydro Ottawa has released its 2021 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s leadership in ensuring a smart energy future for our nation's capital.
Download Report about Annual Report 2021
Hydro Ottawa 2021-2025 Strategic Direction Cover - EN

Strategic Direction 2021-2025

This 2021-2025 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2021-2025
NC 2023
Top Employers for Young People 2021 EN
Sustainable Electricity Company designation
Canada's Best Diversity Employers 2019
2023 Canada's Greenest Employers
2019 Canadian HR Awards Winner