Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
Already have an account?
Customer choice homepage banner

The choice is yours

Residential and small business customers now have the opportunity to choose between two electricity rate plans: TOU and tiered pricing.

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

Learn More

COVID-19 Energy Assistance Program (CEAP)

Behind on your bill due to COVID-19? See if your household, small business or registered charity qualifies for a credit. Funds are limited.

COVID-19 Energy Assistance Program (CEAP)

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.


Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.


Smart devices

Ottawa is ready for electric vehicles

The future of transportation is here. Find out how you can reap the benefits of EVs and Save up to $5,000.

Learn more about Ottawa is ready for electric vehicles

EV Charger

Media & News

Powerline workers suspended in a bucket truck attend to a hydro pole
March 18, 2021
“It’s not personal, it’s business.”  I can tell you that is not true. It is not true in the…
March 18, 2021
If there’s one thing we can all agree on, it’s on the different challenges of this past year.…
Traffic light with streetlights in the background
March 18, 2021
In the last six years, Hydro Ottawa has converted 53,000 of our city’s streetlights from…
March 12, 2021
After a very snowy couple of months paired with a COVID-19 lockdown, longer days with the promise…

Stay Connected

#MarchBreak in April? Sure! But what to do given the various closures and restrictions? #OnTheBlog are some ways to enjoy technology that are family-friendly and removes some of that solitary screen time our kids have become so accustomed too. Go to tweet →

On International #DayOfPink (and everyday!), we stand against bullying and all forms discrimination and hate. If you have a #PinkShirt 👚join us in putting it on in solidarity and flaunt it in your virtual meetings and calls today #SpreadLoveNotHate #GameOver Go to tweet →

Before you dig into your next outdoor project, call @ON1Call to avoid hitting underground electrical equipment as this could result in serious consequences, from property damage, a power outage, or a serious/fatal injury #DigSafe #CallorClickBeforeYouDig Go to tweet →

In the midst of what can surely be called a crazy year, our employees rose to the challenge of adapting to the many changes brought on by COVID19 in the workplace, while balancing the demands of home life. Read the story of 3 leading women at Hydro Ottawa


Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Scorecard 2019

Scorecard 2019

Hydro Ottawa’s 2019 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Scorecard about Scorecard 2019
National Capital Region’s Top Employers 2021
Top Employers for Young People 2021 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2020 Canada's Greenest Employers EN
2019 Canadian HR Awards Winner