Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
Already have an account?
Customer choice homepage banner

The choice is yours

Residential and small business customers now have the opportunity to choose between two electricity rate plans: TOU and tiered pricing.

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Regulated Price Plan (RPP)

The temporary fixed rate of 8.5 ¢/kWh that was set by the Ontario government for all time-of-use (TOU) and tiered rates customers since January 1, 2021 has ended.

As of February 23, 2021, all TOU and tiered rates customers will pay the prices that were announced by the Ontario Energy Board on December 15, 2020.

COVID-19 Energy Assistance Program (CEAP)

Behind on your bill due to COVID-19? See if your household, small business or registered charity qualifies for a credit. Funds are limited.

COVID-19 Energy Assistance Program (CEAP)

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.
Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.


Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.


Smart devices

Ottawa is ready for electric vehicles

The future of transportation is here. Find out how you can reap the benefits of EVs and Save up to $5,000.

Learn more about Ottawa is ready for electric vehicles

EV Charger

Media & News

February 16, 2021
Back in October 2020, the Ontario government released two electricity rate options for residential…
darlington turbine hall
February 16, 2021
Nuclear energy plays a huge role in Canada, and even more so in Ontario. In Canada, nuclear plants…
February 16, 2021
While in the midst of the coldest months of the year, it’s important that we don’t leave safety to…
Hydro Ottawa crews, wearing masks, install a hydro pole
February 1, 2021
OTTAWA – For the thirteenth consecutive year, Hydro Ottawa has been named one of the National…

Stay Connected

RESTORED: Power has been restored to the outage affecting the Rideau-Vanier ward. Thank you for your patience!💡#OttawaOutage @MathieuFleury

OUTAGE: There is a power outage in Rideau-Vanier ward affecting 478 customers. The estimated time of restoration is currently 2pm. Crews are responding. For updates, check out #OttawaOutage @MathieuFleury

Find the answer to this question and more on our #blog covering the top #CustomerQuestions on switching electricity rate plans: #CustomerChoice Go to tweet →

#workingfromhome When not in use, turn off or put your computer to sleep when you break for lunch and/or at the end of the day to #saveonenergy Go to tweet →


Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Scorecard 2019

Scorecard 2019

Hydro Ottawa’s 2019 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Scorecard about Scorecard 2019
National Capital Region’s Top Employers 2021
Top Employers for Young People 2021 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2020 Canada's Greenest Employers EN
2019 Canadian HR Awards Winner