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Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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Sécurité en cas de panne

Stay safe. Be ready.

Learn how you can prepare before, during and after a storm.

Have your say

Hydro Ottawa’s Conditions of Service, our contract with our customers, has been revised.
The document with a list of changes is available for review.

Learn, participate and share by December 15, 2022.

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available if you’re behind on your bill due to COVID-19 or other circumstances.

Energy. It’s an ever-growing conversation.

As the energy needs of our customers evolve, we are committed to building a resilient, vibrant and sustainable future for our community.

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Energy Conversation

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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Know Safety, No Accidents

Electricity-related accidents and injuries can happen in unexpected ways. Stay safe!

Learn more about Know Safety, No Accidents

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Financial Assistance

We’re here to help

With our payment plan options and financial assistance programs, you can get the relief you need, and focus on what matters most.

Media & News

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Young children and a man in winter clothing sit around a table with candles
November 22, 2022
With the possibility of winter storms causing power outages over the next few months, we’ve…
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A hydro worker stands on a tall ladder in a backyard
November 22, 2022
With cold weather coming, powerful winter storms are on our radar. And with people continuing to…
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A group of young people in winter clothing and face masks pose together
November 22, 2022
“Volunteers do not necessarily have the time; they have the heart…
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Person sealing window
October 19, 2022
Condo dwellers and apartment renters alike can take advantage of technology to make their space…

Stay Connected

RESTORED: Power has been restored to some customers in Osgoode ward. For updates in your area: https://t.co/lFWY54ZpVH. Thanks for your patience. #ottcity

The safety of our crews and our customers is our top priority. For information on safety during power outages visit

#Hiring This role is responsible for providing financial results, preparing budgets/forecasts, and financial analysis. In addition, the position is required to provide strategic analysis, financial advice, and direction to the management team: https://t.co/itB4GLam01 #OttawaJobs Go to tweet →

Crews continue to work as safely and quickly as possible to restore power. For the latest information, visit https://t.co/4gBTTzeQOP #ottcity

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Our Annual Reports

Annual Report 2021 EN

Annual Report 2021

Hydro Ottawa has released its 2021 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s leadership in ensuring a smart energy future for our nation's capital.
Download Report about Annual Report 2021
Hydro Ottawa 2021-2025 Strategic Direction Cover - EN

Strategic Direction 2021-2025

This 2021-2025 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2021-2025
National Capital Region’s Top Employers 2022
Top Employers for Young People 2021 EN
Sustainable Electricity Company designation
Canada's Best Diversity Employers 2019
2022 Canada's Greenest Employers
2019 Canadian HR Awards Winner