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Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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Customer choice homepage banner

The choice is yours

Residential and small business customers now have the opportunity to choose between two electricity rate plans: TOU and tiered pricing.

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Regulated Price Plan (RPP) & Ontario Electricity Rebate (OER)

Effective May 1, 2021, electricity rates change for Regulated Price Plan (RPP) customers. Most residential and small business customers are on the RPP. The Ontario Energy Board (OEB) regulates the province’s energy sector and sets these rates. To learn more, visit the Ontario Energy Board’s electricity rates page.

The Ontario Government is also changing the Ontario Electricity Rebate (OER) percentage effective May 1, 2021.

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

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Fraud Awareness

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.
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COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP)

Behind on your bill due to COVID-19? See if your household, small business or registered charity qualifies for a credit. Funds are limited.

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

Smart devices

Ottawa is ready for electric vehicles

The future of transportation is here. Find out how you can reap the benefits of EVs and Save up to $5,000.

Learn more about Ottawa is ready for electric vehicles

EV Charger

Media & News

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Pollinator meadow with various flowers and plants in a utility corridor with hydro towers and poles
April 20, 2021
Let me tell you about the birds and the bees and the flowers and the trees and...utilities? …
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crew-safety
April 20, 2021
Hydro Ottawa crews work around the clock, year-round, and in many neighbourhoods across our city,…
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routine-energy-habits
April 20, 2021
As we look at our lifestyles through a wellness lens, there are some interesting connections at…
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greenest-employer
April 19, 2021
OTTAWA – This year marks the tenth time that Hydro Ottawa is selected as one of Canada’s Greenest…

Stay Connected

#ICYMI As we wrap up #EPWeek2021, we’ve created an easy checklist to follow for assembling a well-stocked emergency kit. Get started here: https://t.co/419dtmVgEa #BePrepared #Checklist Go to tweet →

A simple step you can take during #EPWeek2021 is to save important phone numbers in a visible place in your home. For all your #safetytips on what to do before, during & after an outage, visit our site https://t.co/vEeNvZveOU Go to tweet →

Stay on guard. Watch this video for tips on how to spot a #scam. You can also visit https://t.co/KXk2KpvIUC to learn how to report them to the appropriate authorities. #ottcity Go to tweet →

Power out? Report it. Your tips help us pinpoint the location and the cause of an outage, speed up the restoration process, and identify the source of smaller outages throughout the city. Go to tweet →

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Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Scorecard 2019

Scorecard 2019

Hydro Ottawa’s 2019 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Scorecard about Scorecard 2019
National Capital Region’s Top Employers 2021
Top Employers for Young People 2021 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2021 Canada's Greenest Employers
2019 Canadian HR Awards Winner