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Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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The choice is yours

Residential and small business customers now have the opportunity to choose between two electricity rate plans: TOU and tiered pricing.

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.
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COVID-19 Energy Assistance Program (CEAP)

COVID-19 Energy Assistance Program (CEAP)

Behind on your bill due to COVID-19? See if your household, small business or registered charity qualifies for a credit. Funds are limited.

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

Smart devices

Ottawa is ready for electric vehicles

The future of transportation is here. Find out how you can reap the benefits of EVs and Save up to $5,000.

Learn more about Ottawa is ready for electric vehicles

EV Charger

Media & News

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Aerial view of Chaudière Falls hydroelectric site
May 18, 2021
For more than a century, one of our National Capital Region’s most beautiful and sacred sites was…
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substation
May 18, 2021
In case you’ve ever walked, biked or driven past one of our substations, peered through the…
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power-surge
May 18, 2021
Power outages are often an inconvenience. Because our daily lives are so centered around…
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Pollinator meadow with various flowers and plants in a utility corridor with hydro towers and poles
April 20, 2021
Let me tell you about the birds and the bees and the flowers and the trees and...utilities? …

Stay Connected

RESTORED: Power has been restored for the outage in Kanata North ward. Thanks for your patience. #ottcity @JennaSudds

Treat downed power lines as live and dangerous. Stay 10 meters away and call 911 immediately. #SafetyFirst #OttawaOutage Go to tweet →

For updates, please check our online outage map at https://t.co/G2Dc54Y4mC #OttawaOutage Go to tweet →

Treat downed power lines as live and dangerous. Stay 10 meters away and call 911 immediately. #SafetyFirst #OttawaOutage Go to tweet →

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Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Scorecard 2019

Scorecard 2019

Hydro Ottawa’s 2019 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Scorecard about Scorecard 2019
National Capital Region’s Top Employers 2021
Top Employers for Young People 2021 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2021 Canada's Greenest Employers
2019 Canadian HR Awards Winner