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Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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The choice is yours

Residential and small business customers now have the opportunity to choose between two electricity rate plans: TOU and tiered pricing.

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Important Notice – Time of Use rates

Effective June 1, 2020 the provincial government introduced the COVID-19 Recovery Rate. Households, farms and small business customers that pay time-of-use (TOU) electricity rates will be billed at the fixed rate of 12.8 cents per kWh 24 hours a day, seven days a week until October 31, 2020.

COVID-19 Energy Assistance Program (CEAP)

Behind on your bill due to COVID-19? See if your household, small business or registered charity qualifies for a credit. Funds are limited.

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COVID-19 Energy Assistance Program (CEAP)

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New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.
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Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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GET A $400 POOL PUMP REBATE

Save electricity when you replace a constant-speed pump with a variable-speed pool pump.

Learn more about GET A $400 POOL PUMP REBATE

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Media & News

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Woman
October 20, 2020
With new winter electricity rates recently announced by the province, and a second wave of the…
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ottawa-fall
October 20, 2020
Imagine in the not-too-distant future where the City of Ottawa is 100 per cent powered by clean,…
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shop-energy-star
October 20, 2020
Leaves are changing colours, nights are a little bit chilly, and the super organized among us are…
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stormy-sky-with-lightning
October 20, 2020
Lightning strikes, the roar of thunder, power outages, and static charges. All these things set the…

Stay Connected

Please note that MyAccount will be temporarily unavailable on Saturday (tomorrow), October 24 from 8 p.m. to 6 a.m. for scheduled maintenance. We apologize for any inconvenience that this may cause. Go to tweet →

#Saveenergy in your home or apartment during colder months by laying area rugs down on any wood floors, providing an extra layer of insulation to keep your living space cozy. Your pets just might thank you too! 🐶 Go to tweet →

Change is coming to how you are billed for the #electricity you use; and the choice is yours. Learn more at https://t.co/svh3vwiPyp. For the upcoming Nov. 1 rates, check out https://t.co/VZ7f4iuCpD. Go to tweet →

We understand outages are a challenging situation for those without power. We thank you for your patience as crews continue restoration efforts. #OttawaOutage Go to tweet →

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Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Scorecard 2019

Scorecard 2019

Hydro Ottawa’s 2019 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Scorecard about Scorecard 2019
National Capital Top Employers 2020
Top Employers for Young People 2020 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2020 Canada's Greenest Employers EN
2019 Canadian HR Awards Winner