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Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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Sécurité en cas de panne

Stay safe. Be ready.

Learn how you can prepare before, during and after a storm.

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New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available if you’re behind on your bill due to COVID-19 or other circumstances.

Energy. It’s an ever-growing conversation.

As the energy needs of our customers evolve, we are committed to building a resilient, vibrant and sustainable future for our community.

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Energy Conversation

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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Know Safety, No Accidents

Electricity-related accidents and injuries can happen in unexpected ways. Stay safe!

Learn more about Know Safety, No Accidents

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Financial Assistance

We’re here to help

With our payment plan options and financial assistance programs, you can get the relief you need, and focus on what matters most.

Media & News

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A team of hydro workers attempt to repair broken equipment next to a road
January 24, 2023
If 2022 had an outage theme song, it would be “Working for the Weekend” by Calgary’s own, Loverboy…
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A brown bear in the snow
January 24, 2023
As Canadians, we spend a lot of time indoors, so it’s important to schedule a little safety…
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A heat pump on the side of a brick house on a sunny day
January 24, 2023
We spend more than 80 per cent of our time indoors - whether at home, work, school, shopping, or…
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dec24-9am-newsrelease
December 24, 2022
OTTAWA –  Restoration efforts continued overnight as wind and snow picked up. As of 9 a.m.…

Stay Connected

#ottcity Strong winds & heavy snow are in the forecast for this afternoon and evening, along with a cold front tomorrow. Crews are ready & will be dispatched as needed to restore power as quickly & safely as possible. See a downed powerline? Stay 10m away & call 9-1-1. Go to tweet →

Don't let electrical accidents threaten the safety of your kids. By entering our contest they’ll learn life saving electrical safety knowledge, plus they’ll be entered to win an iPad - WOW! https://t.co/zvUNmNbK4R Go to tweet →

Snowy hydro fields may look like playgrounds and throughways, but contain utility poles that can be dangerous if climbed or contacted. Stay safe and stick to local parks and sidewalks this winter https://t.co/EeeiYMWD80 Go to tweet →

If you need help paying electricity bills, we have several programs to help customers make ends meet. Learn more about options available to manage energy costs: https://t.co/avpHEhjxtU Go to tweet →

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Our Annual Reports

Annual Report 2021 EN

Annual Report 2021

Hydro Ottawa has released its 2021 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s leadership in ensuring a smart energy future for our nation's capital.
Download Report about Annual Report 2021
Hydro Ottawa 2021-2025 Strategic Direction Cover - EN

Strategic Direction 2021-2025

This 2021-2025 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2021-2025
National Capital Region’s Top Employers 2022
Top Employers for Young People 2021 EN
Sustainable Electricity Company designation
Canada's Best Diversity Employers 2019
2022 Canada's Greenest Employers
2019 Canadian HR Awards Winner