Canada Post service disruption

Take advantage of MyAccount

Hydro Ottawa customers who receive their monthly bills by mail could be affected by the current disruption. We understand that this may be an inconvenience and want to assure you that we're committed to keeping your accounts up-to-date.

To help you manage your account, we encourage you to switch to online billing. It's an easy, convenient, and secure way to view and pay your bills without relying on the mail.

Visit our customer online portal, MyAccount, or download the Hydro Ottawa mobile app to access your account online 24/7 at your convenience.

Customer service team is here to support you

Our customer service team is also here to help. Our agents can provide you with your account balance and help you sign up for online billing or MyAccount. If you have questions, do not hesitate to contact us.

• Call: 613 738-6400
  Monday-Friday | 8 a.m. to 8 p.m. or Saturday | 9 a.m. to 3 p.m. (excluding statutory holidays)

• Fill in our contact form online

• Live chat with an agent only available when logged into MyAccount
  Weekdays | 8 a.m. to 4 p.m.(excluding statutory holidays)

FAQ's

1. During the postal disruption am I still responsible for paying my bill?

Yes, even during a postal disruption you are still responsible for keeping your accounts up to date to avoid late payment charges. During the disruption, do not mail your payments to Hydro Ottawa. 

There are many options available to pay your bill:

• Online banking
• Telephone banking
• Sign up for automated payments and the amount due will be withdrawn from your bank account on the due date.
• By credit card online at hydroottawa.com/pay or by calling us at 613 738-6400
• In person at most financial institutions

Important: Remember to have your account balance and account number from a previous bill handy. For an example of a Hydro Ottawa bill, see the illustration at the bottom of the page.

2. If I don’t receive a bill by mail, how can I find out my account balance and due date?

If you haven’t received your bill by mail, you can access it by registering for our customer online portal, ‘My Account’ at hydroottawa.com/myaccount

You can also sign up for online billing to access your bills online. You will receive an email notification whenever a new bill is ready for viewing and payment. 

Customer Service representatives are also available to provide you with your account balance and due date.

3. I am already registered for ‘My Account’. Where can I find my account balance and due date within ‘My Account’?

When you login to ‘My Account’ your account balance and due date will be visible on the home page dashboard. 

You can also find it by clicking on the billing icon. 

4. I am already an online billing customer. Will I still receive my bill and notification?

As an existing ‘My Account’ customer, your account will not be impacted. As usual you will receive an email when your bill is ready for viewing.

5. I am already registered for automated payments. Will this impact my monthly withdrawals?

No, there will be no impact to your withdrawals. 

6. I pay my electricity bill by cheque. How can I do this if there is a postal disruption?

If you pay by cheque, there are alternate payment methods available to you. With your account number (from a previous bill) and current account balance you can pay:

• Through online banking
• In person through your financial institution
• By credit card online at hydroottawa.com/pay or by calling us
  at 613 738-6400.

NOTE: Your 20-digit account number is located at the top left corner of your Hydro Ottawa bill, as illustrated in the below screenshot.

Image