We remind customers that online options remain available to access your Hydro Ottawa bill and account information 24/7.
What to expect: Canada Post will prioritize clearing the existing backlog. Mail will not be accepted before Thursday, December 19.
Delivery delays: You may receive older bills and letters in the coming weeks as Canada Post works through the backlog.
Online billing: For customers who enrolled in online billing during the disruption timeframe (November 15 - December 16), rest assured any bills received in the mail were generated prior to your online enrollment. To check the status of your most up to date billing info, please visit MyAccount.
Take advantage of MyAccount
Hydro Ottawa customers who receive their monthly bills by mail may have been affected by the postal disruption. We understand that this is an inconvenience and want to assure you that we're committed to keeping your accounts up-to-date.
To help you manage your account, we encourage you to switch to online billing. It's an easy, convenient, and secure way to view and pay your bills without relying on the mail.
Visit our customer online portal, MyAccount, or download the Hydro Ottawa mobile app to access your account online 24/7 at your convenience.
Switch to online billing
Get your bill delivered straight to your inbox.
Sign up for My Account
View bills, manage payments, sign up for outage alerts and notifications, or chat with an agent
Consider these payment options
You can make your payment at your financial institution, by credit card – either online or by phone, or register for automated payments.
Tap or swipe in our mobile app
View bills, manage payments, sign up for outage alerts and notifications simply by tapping or swiping
Customer service team is here to support you
Our customer service team is also here to help. Our agents can provide you with your account balance and help you sign up for online billing or MyAccount. If you have questions, do not hesitate to contact us.
Call: 613 738-6400
Monday-Friday | 8 a.m. to 8 p.m. or Saturday | 9 a.m. to 3 p.m. (excluding statutory holidays)Fill in our contact form online
Live chat with an agent only available when logged into MyAccount
Weekdays | 8 a.m. to 4 p.m.(excluding statutory holidays)
FAQ's
1. Am I still responsible for paying my bill?
Yes, you are still responsible for keeping your accounts up to date to avoid late payment charges.
If you choose to send your payments by mail please note that delivery backlogs may significantly delay processing times, which could result in late payment fees.
There are many options available to pay your bill:
- Online banking
- Telephone banking
- Sign up for automated payments and the amount due will be withdrawn from your bank account on the due date.
- By credit card online at hydroottawa.com/pay or by calling us at 613 738-6400
- In person at most financial institutions
Important: Remember to have your account balance and account number from a previous bill handy. For an example of a Hydro Ottawa bill, see the illustration at the bottom of the page.
2. If I have not received my bill by mail, how can I find out my account balance and due date?
If you haven’t received your bill by mail, you can access it by registering for our customer online portal, ‘My Account’ at hydroottawa.com/myaccount
You can also sign up for online billing to access your bills online. You will receive an email notification whenever a new bill is ready for viewing and payment.
Customer Service representatives are also available to provide you with your account balance and due date.
3. I am already registered for ‘My Account’. Where can I find my account balance and due date within ‘My Account’?
When you login to ‘My Account’ your account balance and due date will be visible on the home page dashboard.
You can also find it by clicking on the billing icon.
4. I am already an online billing customer. Will I still receive my bill and notification?
As an existing ‘My Account’ customer, your account will not be impacted. As usual, you will receive an email when your bill is ready for viewing.
5. I am already registered for automated payments. Will this impact my monthly withdrawals?
No, there will be no impact to your withdrawals.
6. I pay my electricity bill by cheque. Can I still do this if there’s a mail delivery backlog?
While you can pay by cheque, please note that mail delivery backlogs may significantly delay processing times, potentially resulting in late payment fees. There are alternate payment methods available to you. With your account number (from a previous bill) and current account balance you can pay:
- Through online banking
- In person through your financial institution
- By credit card online at hydroottawa.com/pay or by calling us
at 613 738-6400.
NOTE: Your 20-digit account number is located at the top left corner of your Hydro Ottawa bill, as illustrated in the below screenshot.
