MyAccount
The services you need to make your life easy.
Online billing registration
Spare your file folders. Sign up for paperless billing – simple and convenient.
Automated payment registration
Set it and forget it with pre-authorized payments. No more cheques or postage.
Alerts and notifications
Stay in the know on planned power outages, payment due dates and more.
Outage reporting
Report a power outage anywhere in the city and help with restoration efforts.
Move requests
Simplify your move by opening, closing or updating a new or existing account.
Usage and bills
Monitor your energy usage and view your bill history. It’s easy to keep track.
Now available
Report an outage anytime, anywhere
You can now report a power outage online - even if you’re not a Hydro Ottawa customer. Simply log in to MyAccount to report it. All you need is a valid email address to sign up.
Monitor your usage
It’s easy to keep track of your electricity usage. Simply log in to MyAccount, select a timeframe and start exploring.
Electricity rates: the choice is yours
Choose which rate plan best suits your energy needs and lifestyle.
New features coming soon.
Log in your way
Quickly access your MyAccount through email, social login or Apple ID. No account? No problem. All you need is an email address to sign up.
See everything at a glance
From viewing your rate plan to managing your payments, our redesigned dashboard makes it easy to find the services you need. Fast.
Power in the palm of your hand.
How to Get the App
The Hydro Ottawa app can be downloaded for free through the Apple App Store and the Google Play Store.
Once the app is downloaded, you can login using your email address or via social login such as Facebook, Gmail and Apple ID.
No account? No problem. Registration is easy.
