Mobile App

Power in the palm of your hand.

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The power to simplify your life

Get timely tips and insights personalized for your account.


Usage Icon

Review electricity usage and cost information

Billing Icon

Get actionable energy-saving tips

Outages Icon

Access the latest information on power outages

New app now available

The Hydro Ottawa app brings the MyAccount customer experience right to you

Report an outage

Hydro Ottawa App login screen

Monitor your usage

Hydro Ottawa App manage plan screen

Manage your plans

manage plan app screen

With a few taps or swipes you can easily manage your account or services:

  • sign up for alerts and notifications;
  • monitor your electricity usage;
  • report an outage;
  • view your account balance and make a payment;
  • open, close or update an account; or
  • submit a service request.

Open to residential and commercial customers, as well as those without Hydro Ottawa billing services, the app allows users to sign up to access a number of services and tools.

New features and functionalities will be rolled out in phases over the course of the year.


How to Get the App

The Hydro Ottawa app can be downloaded for free through the Apple App Store and the Google Play Store.

Apple App Store
Google Play Store

Once the app is downloaded, you can login using your email address or via social login such as Facebook, Gmail and Apple ID.

No account? No problem. Registration is easy.

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