Mobile App
No laptop?
No problem.
The power to simplify your life
Get timely tips and insights personalized for your account.
Review electricity usage and cost information
Get actionable energy-saving tips
Access the latest information on power outages
Power in the palm of your hand
The Hydro Ottawa app brings the full MyAccount customer experience right to you
Report an outage
Monitor your usage
Manage your plans
With a few taps or swipes you can easily manage your account or services:
- sign up for important service alerts and notifications;
- monitor your electricity usage;
- report an outage;
- view your account balance and make a payment;
- open, close or update an account; or
- submit a service request.
Open to residential and commercial customers, as well as those without Hydro Ottawa billing services, the app allows users to sign up to access a number of services and tools.
How to Get the App
The Hydro Ottawa app can be downloaded for free through the Apple App Store and the Google Play Store.
Once the app is downloaded, you can login using your email address or via social login such as Facebook, Gmail and Apple ID.
Already have the app? Make sure you’ve updated to the latest version to get the full mobile MyAccount experience.
Haven’t signed up for MyAccount? Registration is easy and only takes a few minutes. Click here to get started.