Manage Your Account Online

Have an account? Login above.

5:37 am
Off Peak (12am -
17% Complete (warning)
10% Complete (danger)
17% Complete (warning)
Off Peak (12am -
Have you experienced a power outage?  Report OutageOutage Centre

Scam Alert

Hydro Ottawa has received reports of a scam currently circulating in the Ottawa area.

If you receive a suspicious phone call demanding immediate payment or asking for personal information, don't fall for it, it's a scam. Hang up and call us at 613-738-6400 before making any payments.

Read more about fraud awareness and how you can protect yourself.

Fraud Awareness

Fraud Awareness

We encourage you be cautious regarding suspicious activity related to demands for account payment, rebates or refunds owed to you. In most cases, these communications are fraudulent. Never provide any personal or electricity account information in response to suspicious calls, texts, or home visits.

Hydro Ottawa App

The power to simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, get actionable energy-saving tips, access the latest information on power outages. Learn how much electricity you’re consuming relative to others in your neighbourhood. 

Low Income Assistance Piggy Bank

Need Help with Bill Payments?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills. Whether it is a short term need that can be met with a one-time grant, or a long term solution that will provide you with a monthly on-bill credit to reduce your electricity bill, you may qualify for financial assistance.

Discover the convenience of voice

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn More


You could qualify for a FLO HomeTM Level 2 charger at a reduced cost.

Learn More

Hydro Ottawa crew headed to Maine to help restore power after severe storm damage

Hydro Ottawa teams up with CHEO to help you be a ‘paperless’ hero

Image of two superheroes

Be a Paperless Hero!

You can make a world of difference.
Switch to online billing and CHEO will receive $5.

Get Started
An image of the 2018 Scorecard

Hydro Ottawa’s 2018 Scorecard is now available

Gain insight on how Hydro Ottawa is performing.

Learn More
You can help change lives at @CHEOhospital by going paperless! Register for online billing and CHEO will receive $5…
@hydroottawa - 15 hours ago
RT @ENERGYSTAR_CDN: #ENERGYSTARCanada aide les Canadiens 🇨🇦 à être #écoénergétiques en certifiant des produits, des maisons, des bâtiments…
@hydroottawa - 15 hours ago
RT @ENERGYSTAR_CAN: #ENERGYSTARCanada helps Canadians 🇨🇦 be #EnergyEfficient by certifying products, homes, buildings & industries that use…
@hydroottawa - 15 hours ago
RT @SaveonEnergyOnt: Happy #ENERGYSTARDay! Before you begin the hunt for your next @ENERGYSTAR_CAN purchase, find the most efficient applia…
@hydroottawa - 15 hours ago
Annual Report 2018 Cover Image

2018 Annual Report

Hydro Ottawa has released its 2018 Annual Report to its shareholder, the City of Ottawa, highlighting the company’s strong financial results and ongoing commitment to serving its customers and the community.


Learn More
Strategic Direction 2016-2020 Cover Image

Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.


Learn More
National Capital Region’s Top Employers 2019 – For the tenth consecutive year, Hydro Ottawa has been recognized as one of the National Capital Region’s Top Employers. As part of Canada’s Top 100 Employers, this award recognizes the region’s most exceptional places to work by identifying those employers that lead in attracting and retaining top talent.
Top Employers for Young People 2019 – This award recognizes Hydro Ottawa for engaging youth in the workplace. Our dedication is exemplified through our educational partnerships, and summer student and cooperative education programs, and apprenticeship and internship opportunities, which offer young people meaningful and interesting work experiences.
2017 Canadian HR Award for Next Generation Employee Innovation of the Year. This award highlights our partnerships with Algonquin College in both the design and delivery of the two-year Powerline Technician Diploma Program and the Training Delivery Agent (TDA) in the training and certification of Powerline Apprentices, our summer and co-op student experience, our apprentice and engineering internship programs, and how these programs ensure that younger workers meaningfully contribute to the company and our community early in their careers.
Canada's Best Diversity Employers recognizes employers across Canada that have exceptional workplace diversity and inclusiveness programs.
2019 Canada’s Greenest Employers – Hydro Ottawa has been named one of Canada’s Greenest Employers. This award recognizes that our commitment to sustainability extends beyond generating clean electricity to ensuring the environment is taken into consideration throughout every facet of our operations. This includes the provision of energy conservation tips and incentives to our customers.
OBAA 2018 logo - The Corporate Citizen Award is awarded to a large business who has a sustained and long-term commitment to investing in the community in which it operates.