Save paper for what matters

Switch to online billing and Hydro Ottawa will donate $5 to CHEO.

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Stay safe around damaged trees

Stay safe around damaged trees

When trees are close to overhead lines, your safety and your electricity supply could be at risk. If you notice a tree near or on an overhead power line or you need a temporary outage to trim or remove trees on your property, submit an online request or contact our Forestry Team at 613-738-6400.

Hydro Ottawa App

Keeping your account current during the Canada Post service disruption

As a Hydro Ottawa customer, you are still responsible for paying your monthly bill on time, even during a postal disruption. We’re here to help. Registering online for MyAccount is a secure way to access your bill and account information. You can also sign up for the convenience of online billing or one of our automated payment plans.

Low Income Assistance Piggy Bank

Need Help with Bill Payments?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills. Whether it is a short term need that can be met with a one-time grant, or a long term solution that will provide you with a monthly on-bill credit to reduce your electricity bill, you may qualify for financial assistance.

Save paper
for what matters

Switch to online billing and Hydro Ottawa will donate $5 to CHEO.

Register Today


Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

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Managing your Hydro Ottawa Account during a Postal Disruption

Planned power outage for 48,000 customers

If you get a call from “Ontario Rebate & Reward Association”, it’s NOT affiliated with Hydro Ottawa. It’s a scam! B…
@hydroottawa - 14 hours ago
ICYMI: We're holding an info session tomorrow night in #Nepean to get your input on our planned project to add and…
@hydroottawa - 15 hours ago
L’interruption du service postal se poursuit. Consultez notre site Web pour obtenir des conseils utiles afin d’évit…
@hydroottawa - 18 hours ago
#DYK up to 20% of all heat loss in homes is through drafts & leaks? Eliminate gaps & cracks that let cold air in --…
@hydroottawa - 19 hours ago
An image of the 2017 Scorecard

Hydro Ottawa’s 2017 Scorecard is now available

Gain insight on how Hydro Ottawa is performing.

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Annual Report 2017 Cover Image

2017 Annual Report

Hydro Ottawa has released its 2017 Annual Report to its shareholder, the City of Ottawa, highlighting the company’s strong financial results and ongoing commitment to serving its customers and the community.


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Strategic Direction 2016-2020 Cover Image

Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.


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National Capital Region’s Top Employers 2018 – For the tenth consecutive year, Hydro Ottawa has been recognized as one of the National Capital Region’s Top Employers. As part of Canada’s Top 100 Employers, this award recognizes the region’s most exceptional places to work by identifying those employers that lead in attracting and retaining top talent.
Top Employers for Young People 2018 – This award recognizes Hydro Ottawa for engaging youth in the workplace. Our dedication is exemplified through our educational partnerships, and summer student and cooperative education programs, and apprenticeship and internship opportunities, which offer young people meaningful and interesting work experiences.
2017 Canadian HR Award for Next Generation Employee Innovation of the Year. This award highlights our partnerships with Algonquin College in both the design and delivery of the two-year Powerline Technician Diploma Program and the Training Delivery Agent (TDA) in the training and certification of Powerline Apprentices, our summer and co-op student experience, our apprentice and engineering internship programs, and how these programs ensure that younger workers meaningfully contribute to the company and our community early in their careers.
Canada's Best Diversity Employers recognizes employers across Canada that have exceptional workplace diversity and inclusiveness programs.
2018 Canada’s Greenest Employers – Hydro Ottawa has been named one of Canada’s Greenest Employers. This award recognizes that our commitment to sustainability extends beyond generating clean electricity to ensuring the environment is taken into consideration throughout every facet of our operations. This includes the provision of energy conservation tips and incentives to our customers.
Best Ottawa Business Awards - Hydro Ottawa was honoured with the Best Performance in HR Award at the Best Ottawa Business Awards. This award, which recognized our Retiree and Older Worker Engagement Strategy, highlights a noteworthy human resource initiative.