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Low Income Assistance Piggy Bank

Need Help with Bill Payments?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills. Whether it is a short term need that can be met with a one-time grant, or a long term solution that will provide you with a monthly on-bill credit to reduce your electricity bill, you may qualify for financial assistance.

Hydro Ottawa App

The power to simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, get actionable energy-saving tips, access the latest information on power outages. Learn how much electricity you’re consuming relative to others in your neighbourhood. 

Stay Safe This Holiday Season

Stay Safe This Holiday Season

The festive season is fast approaching. Safety is especially important during the holidays, when so many Canadians adorn their homes, inside and out, with lighting and other electrical decorations. Include ‘stay safe’ on your ‘to do’ list as you decorate your home.


‘Go Paperless’ and CHEO will receive $5
towards a new paperless portable
echocardiography machine

Register for E-Billing
An image of the 2016 Scorecard

Hydro Ottawa’s 2016 Scorecard is now available

Gain insight on how Hydro Ottawa is performing.

Learn More

Join The Ontario Electricity Customer Panel Now

Share your opinion on pricing, conservation, distributed energy resources and more.

Be part of the conversation.

Annual Report 2016 Cover Image

2016 Annual Report

Hydro Ottawa has released its 2016 Annual Report to its shareholder, the City of Ottawa, highlighting the company’s strong financial results and ongoing commitment to serving its customers and the community.

Learn More
Strategic Direction 2016-2020 Cover Image

Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.

Learn More

Hydro Ottawa employees to United States to help after hurricane

A group of 25 Hydro Ottawa employees are heading towards the southern United States today to assist with power restoration after Hurricanes Irma and Harvey devastated many communities. The team of skilled power line maintainers will assist in restoring power after high winds and flooding has left many in the dark.


Woodpeckers & Hydro Poles

Woody Woodpecker’s Pecking Holes in Poles is a timeless childhood classic for many. But while everyone’s favourite animated woodpecker may enjoy drilling its beak into utility poles, it’s a real problem with a result that isn’t so favourable for electrical and telecommunications companies.

RT @MessierOnFire: With cold weather comes an increased risk of #CarbonMonoxide poisoning. Here are some important facts and information on…
@hydroottawa - 18 hours ago
#ICYMI Ontario government unveiled proposed changes to Condominium Act that would make it easier for condo owners t…
@hydroottawa - 18 hours ago
RT @OttawaFirePIO: With a Frostbite Advisory in place it's SO SO important to be vigilant about what you're heating your homes with. Space…
@hydroottawa - 18 hours ago
Saviez-vous qu’il y a de l’aide disponible pour les foyers à plus faible revenu via le Programme ontarien d'aide re…
@hydroottawa - 18 hours ago
National Capital Region’s Top Employers 2016 – For the eighth consecutive year, Hydro Ottawa has been recognized as one of the National Capital Region’s Top Employers. As part of Canada’s Top 100 Employers, this award recognizes the region’s most exceptional places to work by identifying those employers that lead in attracting and retaining top talent.
Top Employers for Young People 2017 – This award recognizes Hydro Ottawa for engaging youth in the workplace. Our dedication is exemplified through our educational partnerships, and summer student and cooperative education programs, and apprenticeship and internship opportunities, which offer young people meaningful and interesting work experiences.
Canadian HR Award – The 2015 Canadian HR Award for Best Talent Management Strategy was received for our Retiree and Older Worker Engagement Strategy. This award celebrates excellence and innovation in ways of identifying and managing internal talent, as well as the ways in which development opportunities are delivered.
Ontario Business Achievement Award (OBAA) – The 2014 OBAA for Skills and Training was received for our partnership with Algonquin College in the delivery of the Powerline Technician Diploma Program. The OBAA recognizes skills and training initiatives that best harness the talent of its people, embrace diversity, and support employee success.
2015 Canada’s Greenest Employers – For the sixth year in a row Hydro Ottawa has been named one of Canada’s Greenest Employers. This award recognizes that our commitment to sustainability extends beyond generating clean electricity to ensuring the environment is taken into consideration throughout every facet of our operations. This includes the provision of energy conservation tips and incentives to our customers.
Best Ottawa Business Awards - Hydro Ottawa was honoured with the Best Performance in HR Award at the Best Ottawa Business Awards. This award, which recognized our Retiree and Older Worker Engagement Strategy, highlights a noteworthy human resource initiative.

We have updated our Privacy Policy

Protecting our customer’s personal information is of paramount importance to the way we do business.
Our Privacy Policy describes the practices we have in place relating to the management of your personal information.