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Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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COVID-19 Energy Assistance Program (CEAP)

Behind on your bill due to COVID-19? See if your household, small business or registered charity qualifies for a credit. Funds are limited.

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COVID-19 Energy Assistance Program (CEAP)

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Important Notice – Time of Use rates

Effective June 1, 2020 the provincial government introduced the COVID-19 Recovery Rate. Households, farms and small business customers that pay time-of-use (TOU) electricity rates will be billed at the fixed rate of 12.8 cents per kWh 24 hours a day, seven days a week until October 31, 2020.

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Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

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New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.

Have you experienced a power outage?

Hydro Ottawa relies on customer calls to help pinpoint the cause of an outage and ultimately shorten our response time.

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Outages - Summer

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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GET A $400 POOL PUMP REBATE

Save electricity when you replace a constant-speed pump with a variable-speed pool pump.

Learn more about GET A $400 POOL PUMP REBATE

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Media & News

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Man on cell phone in grey long-sleeve shirt
September 16, 2020
OTTAWA – Phone scams continue to plague Hydro Ottawa business and residential customers who have…
Hydro Ottawa encourages customers to protect themselves and follow these tips to stay safe: Never…
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customer-choice
September 15, 2020
On June 1, 2020, the Ontario government announced that it intends to introduce a new customer…
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e-biking
September 15, 2020
“Velocipede”, “hobby-horse”, “draisine”, “boneshaker”, “penny farthing” and “running machine” –…
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customer-connection
September 15, 2020
It’s hard to believe, but we’ve reached the six-month mark since COVID-19 arrived in our city. For…

Stay Connected

REMINDER: Please note that MyAccount will be temporarily unavailable on Sunday, September 20 from 6 a.m. to 1 p.m. for scheduled maintenance. We apologize for any inconvenience that this may cause. Go to tweet →

Keep safety top of mind as summer comes to an end. We've rounded up 5 not-so-common #electricalsafety tips to keep the whole family safe while staying apart: https://t.co/ZB8NfBB1c9 Go to tweet →

A behind-the-scenes look at the progress taking place as we've been working to power up #Amazon's 2nd distribution center in #Ottawa’s south end at the CitiGate Business Park. Fun fact: this massive construction site sees about 1000 dump trucks a day! Go to tweet →

As our lifestyles change, so does our energy usage. Log in to MyAccount for a quick & easy way to track your energy use & costs. You’ll be able to review your electricity consumption patterns, compare your bills, manage notification preferences & more. https://t.co/kT2V4Dc2V2 Go to tweet →

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Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Strategic Direction 2016-2020 EN

Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2016-2020
National Capital Top Employers 2020
Top Employers for Young People 2020 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2020 Canada's Greenest Employers EN
2019 Canadian HR Awards Winner