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View your account balance, payment history, electricity usage and more.
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COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Important Notice – Time of Use rates

Effective June 1, 2020 the provincial government introduced the COVID-19 Recovery Rate. Households, farms and small business customers that pay time-of-use (TOU) electricity rates will be billed at the fixed rate of 12.8 cents per kWh 24 hours a day, seven days a week until October 31, 2020.

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Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

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New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.

Have you experienced a power outage?

Hydro Ottawa relies on customer calls to help pinpoint the cause of an outage and ultimately shorten our response time.

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Outages - Summer

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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GET FREE ENERGY-SAVING UPGRADES

Help lower your electricity use with free upgrades from the AffordAbility Fund.

 

Learn more about GET FREE ENERGY-SAVING UPGRADES

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Media & News

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May 19, 2020
In a matter of just a few months, we’ve seen our world transformed as a result of the COVID-19…
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family-at-home
May 19, 2020
As we enter our tenth week of self-isolation, I think it’s fair to say that as a community, we have…
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May 19, 2020
Spring is in the air and so is the prospect of summer. Having experienced a long Canadian winter…
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April 28, 2020
OTTAWA – Phone scams continue to plague residents and businesses in the nation’s capital as Hydro…

Stay Connected

In an announcement today, the Government of Ontario shared details about the COVID-19 Recovery Rate in effect until October 31, 2020 as well as financial assistance relief programs to help those struggling with their energy costs during this pandemic.

There is an outage in Knoxdale-Merivale affecting 76 customers. Crews are currently investigating the cause. At the moment, ETR is 9 p.m. For updates, check out https://t.co/lFWY54ZpVH. #OttawaOutage @KeithEgli

Today, the provincial government announced a new COVID-19 Recovery Rate for Ontario electricity customers on Time-of-Use pricing. https://t.co/4tS08Mxq3v. For our customers looking for financial assistance, we are here to help. Learn more at https://t.co/rAxX11ZKl5 Go to tweet →

RESTORED: Power has been restored for the outage in Gloucester-Southgate, Alta Vista, and Capital ward. Thanks for your patience. #ottcity @dianedeans @Cloutier2018 @ShawnMenard1

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Our Reports

2018 Annual Report

2018 Annual Report

Hydro Ottawa has released its 2018 Annual Report to its shareholder, the City of Ottawa, highlighting the company’s strong financial results and ongoing commitment to serving its customers and the community.
Download Report about 2018 Annual Report
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Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2016-2020
National Capital Region's Top Employers 2020
Top Employers for Young People 2020
2017 Canadian HR Award for Next Generation Employee Innovation of the Year. This award highlights our partnerships with Algonquin College in both the design and delivery of the two-year Powerline Technician Diploma Program and the Training Delivery Agent (TDA) in the training and certification of Powerline Apprentices, our summer and co-op student experience, our apprentice and engineering internship programs, and how these programs ensure that younger workers meaningfully contribute to the company and our
Canada's Best Diversity Employers 2019
2019 Canada’s Greenest Employers – Hydro Ottawa has been named one of Canada’s Greenest Employers. This award recognizes that our commitment to sustainability extends beyond generating clean electricity to ensuring the environment is taken into consideration throughout every facet of our operations. This includes the provision of energy conservation tips and incentives to our customers.
2019 Canadian HR Awards Winner