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Affordability Fund Trust

Affordability Fund Trust

The Affordability Fund Trust (AFT) provides free energy-saving upgrades to eligible residential customers for home energy efficiency improvements to help lower home energy use and their electricity bill. Customers who qualify for assistance will receive one of three energy efficiency improvement packages.

Hydro Ottawa App

The power to simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, get actionable energy-saving tips, access the latest information on power outages. Learn how much electricity you’re consuming relative to others in your neighbourhood. 

Low Income Assistance Piggy Bank

Need Help with Bill Payments?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills. Whether it is a short term need that can be met with a one-time grant, or a long term solution that will provide you with a monthly on-bill credit to reduce your electricity bill, you may qualify for financial assistance.

Hydro Ottawa recently completed a review of its Conditions of Service. The revised document (Version 7, Proposed), along with a list of the proposed changes, is now available for review and comment until February 22, 2019. The proposed timeline for implementation is April 2019.


Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

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You could qualify for a FLO HomeTM Level 2 charger at a reduced cost.


Hydro Ottawa’s investment in employees results in recognition as a Top Employer

Hydro Ottawa recognized as Top Employer for Young People

@BlairAWriter Hi Adrienne, we are looking into this for you, but we may need some time. We will get back to you tomorrow at the latest.
@hydroottawa - 49 minutes ago
@hootsuite Depends what you're selling!! B2B? #LinkedIn is a good place to play. Retail? Try Instagram. Kids stuff?…
@hydroottawa - 53 minutes ago
POLL: We often share historical images for #tbt, but today we would like to know what kind of throwbacks interest y…
@hydroottawa - 2 hours ago
If you or your child had trouble signing up for our #WhizQuiz following an in-school electrical safety & conservati…
@hydroottawa - 4 hours ago
Annual Report 2017 Cover Image

2017 Annual Report

Hydro Ottawa has released its 2017 Annual Report to its shareholder, the City of Ottawa, highlighting the company’s strong financial results and ongoing commitment to serving its customers and the community.


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Strategic Direction 2016-2020 Cover Image

Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.


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National Capital Region’s Top Employers 2019 – For the tenth consecutive year, Hydro Ottawa has been recognized as one of the National Capital Region’s Top Employers. As part of Canada’s Top 100 Employers, this award recognizes the region’s most exceptional places to work by identifying those employers that lead in attracting and retaining top talent.
Top Employers for Young People 2019 – This award recognizes Hydro Ottawa for engaging youth in the workplace. Our dedication is exemplified through our educational partnerships, and summer student and cooperative education programs, and apprenticeship and internship opportunities, which offer young people meaningful and interesting work experiences.
2017 Canadian HR Award for Next Generation Employee Innovation of the Year. This award highlights our partnerships with Algonquin College in both the design and delivery of the two-year Powerline Technician Diploma Program and the Training Delivery Agent (TDA) in the training and certification of Powerline Apprentices, our summer and co-op student experience, our apprentice and engineering internship programs, and how these programs ensure that younger workers meaningfully contribute to the company and our community early in their careers.
Canada's Best Diversity Employers recognizes employers across Canada that have exceptional workplace diversity and inclusiveness programs.
2018 Canada’s Greenest Employers – Hydro Ottawa has been named one of Canada’s Greenest Employers. This award recognizes that our commitment to sustainability extends beyond generating clean electricity to ensuring the environment is taken into consideration throughout every facet of our operations. This includes the provision of energy conservation tips and incentives to our customers.
Best Ottawa Business Awards - Hydro Ottawa was honoured with the Best Performance in HR Award at the Best Ottawa Business Awards. This award, which recognized our Retiree and Older Worker Engagement Strategy, highlights a noteworthy human resource initiative.