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COVID-19 Energy Assistance Program (CEAP)
Are you behind on your bill due to COVID-19? Residential customers may be eligible for a bill credit through CEAP. Funds are limited.
With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.
Important Notice – Time of Use rates
Effective June 1, 2020 the provincial government introduced the COVID-19 Recovery Rate. Households, farms and small business customers that pay time-of-use (TOU) electricity rates will be billed at the fixed rate of 12.8 cents per kWh 24 hours a day, seven days a week until October 31, 2020.
We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.
Have you experienced a power outage?
Hydro Ottawa relies on customer calls to help pinpoint the cause of an outage and ultimately shorten our response time.
NEW SMART DEVICES EASIER TO USE AT HOME
Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.
GET A $400 POOL PUMP REBATE
Save electricity when you replace a constant-speed pump with a variable-speed pool pump.