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View your account balance, payment history, electricity usage and more.
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COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Important Notice – Time of Use rates

Effective June 1, 2020 the provincial government introduced the COVID-19 Recovery Rate. Households, farms and small business customers that pay time-of-use (TOU) electricity rates will be billed at the fixed rate of 12.8 cents per kWh 24 hours a day, seven days a week until October 31, 2020.

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Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.

Have you experienced a power outage?

Hydro Ottawa relies on customer calls to help pinpoint the cause of an outage and ultimately shorten our response time.

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Outages - Summer

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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GET FREE ENERGY-SAVING UPGRADES

Help lower your electricity use with free upgrades from the AffordAbility Fund.

 

Learn more about GET FREE ENERGY-SAVING UPGRADES

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Media & News

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HO Annual Report 2019
June 24, 2020
OTTAWA – Today, Hydro Ottawa Holding Inc. released its 2019 Annual Report, showcasing the company’s…
Hydro Ottawa Holding Inc. owns and operates three primary subsidiaries: Hydro Ottawa Limited, which…
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June 16, 2020
It’s not every day that a utility gets the chance to not only upgrade its hydroelectric…
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June 16, 2020
As the season kicks into full summer mode, there’s something so wonderful about a burst of cool air…
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energy-experiments
June 16, 2020
From the outside looking in, it can appear that kids received their summer break early with the…

Stay Connected

Planning a project involving digging? There may be utility cables in the ground. Be sure to call or click over to @ON1Call for locates at least 5 business days before you start! #ottcity Go to tweet →

Happy Monday #Ottawa! What electricity-free activities did you do this past weekend?

Small changes can make a big difference. From using the right size pot for the burner to setting your thermostat for different times of the day, there are many ways to #SaveEnergy at home. Here are 65 tips to help: https://t.co/5r87BsF7SC Go to tweet →

Check out the new #ThinkEnergyPodcast episode at the link below! #Podcasts #NewEpisode

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Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Strategic Direction 2016-2020 EN

Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2016-2020
National Capital Region's Top Employers 2020
Top Employers for Young People 2020
2017 Canadian HR Award for Next Generation Employee Innovation of the Year. This award highlights our partnerships with Algonquin College in both the design and delivery of the two-year Powerline Technician Diploma Program and the Training Delivery Agent (TDA) in the training and certification of Powerline Apprentices, our summer and co-op student experience, our apprentice and engineering internship programs, and how these programs ensure that younger workers meaningfully contribute to the company and our
Canada's Best Diversity Employers 2019
2019 Canada’s Greenest Employers – Hydro Ottawa has been named one of Canada’s Greenest Employers. This award recognizes that our commitment to sustainability extends beyond generating clean electricity to ensuring the environment is taken into consideration throughout every facet of our operations. This includes the provision of energy conservation tips and incentives to our customers.
2019 Canadian HR Awards Winner