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Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

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New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.

Have you experienced a power outage?

Hydro Ottawa relies on customer calls to help pinpoint the cause of an outage and ultimately shorten our response time.

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NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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GET FREE ENERGY-SAVING UPGRADES

Help lower your electricity use with free upgrades from the AffordAbility Fund.

 

Learn more about GET FREE ENERGY-SAVING UPGRADES

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Media & News

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Award Showcases Why Young People Choose Hydro Ottawa
January 17, 2020

OTTAWA – When Cameron Bishop joined Hydro Ottawa as a summer student, it didn’t…

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January 13, 2020
Once the holidays are over, winter can feel unbearably long, especially for those who don’t enjoy…
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Fraud Awareness
December 12, 2019
OTTAWA – The busy holiday season is primetime for scammers looking to take…
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December 9, 2019
The fall of 2019 marked one year since six tornadoes swept through the Capital region, leaving over…

Stay Connected

ICYMI: We're still taking applications for our Summer Student 2020 cohort! Submit yours below 👇

Did you stop by our booth at the @OttawaHomeShows last weekend? If you picked up one of these #AffordAbilityFund cards, be sure to complete your application online or by phone to see which FREE energy upgrades you qualify for. https://t.co/X4N75laMJK Go to tweet →

Report power outages and downed #powerlines using Hydro Ottawa’s 24/7 outage line at 613-738-0188. #Ottcity Go to tweet →

Please check our online outage map for real-time updates:

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Our Reports

2018 Annual Report

2018 Annual Report

Hydro Ottawa has released its 2018 Annual Report to its shareholder, the City of Ottawa, highlighting the company’s strong financial results and ongoing commitment to serving its customers and the community.
Download Report about 2018 Annual Report
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Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2016-2020
National Capital Region’s Top Employers 2019 – For the tenth consecutive year, Hydro Ottawa has been recognized as one of the National Capital Region’s Top Employers. As part of Canada’s Top 100 Employers, this award recognizes the region’s most exceptional places to work by identifying those employers that lead in attracting and retaining top talent.
Top Employers for Young People 2019 – This award recognizes Hydro Ottawa for engaging youth in the workplace. Our dedication is exemplified through our educational partnerships, and summer student and cooperative education programs, and apprenticeship and internship opportunities, which offer young people meaningful and interesting work experiences.
2017 Canadian HR Award for Next Generation Employee Innovation of the Year. This award highlights our partnerships with Algonquin College in both the design and delivery of the two-year Powerline Technician Diploma Program and the Training Delivery Agent (TDA) in the training and certification of Powerline Apprentices, our summer and co-op student experience, our apprentice and engineering internship programs, and how these programs ensure that younger workers meaningfully contribute to the company and our
Canada's Best Diversity Employers 2019
2019 Canada’s Greenest Employers – Hydro Ottawa has been named one of Canada’s Greenest Employers. This award recognizes that our commitment to sustainability extends beyond generating clean electricity to ensuring the environment is taken into consideration throughout every facet of our operations. This includes the provision of energy conservation tips and incentives to our customers.
OBAA 2018 logo - The Corporate Citizen Award is awarded to a large business who has a sustained and long-term commitment to investing in the community in which it operates.