Our company
Hydro Ottawa Limited is the local electricity distribution company that powers Canada’s capital, delivering safe, reliable electricity to more than 370,000 homes and businesses. We design, build, operate and maintain the electrical infrastructure that keeps our city running — from neighbourhood transformers and poles to underground cables and smart meters.
With more than a century of service behind us, we’re committed to innovation, safety and the communities we serve. Every investment we make is guided by our responsibility to provide value to our customers today and for generations to come.
As part of the Hydro Ottawa Group of companies, we benefit from shared expertise in renewable generation, energy services and telecommunications while focusing on our core mandate: delivering dependable electricity service and exceptional customer care to the people of Ottawa.
Our history: More than 100 years of service
From lighting Ottawa’s streets in the early 1900s to maintaining one of the most reliable electricity distribution systems in Ontario, Hydro Ottawa has grown alongside our city. Our story is one of innovation, community partnership and resilience.
Our commitment to the future
By investing in smart grid technology, modernizing our infrastructure and enhancing outage management systems, we’re building a distribution network that’s more resilient, flexible and capable of meeting Ottawa’s growing energy needs. We’re committed to reducing our environmental impact and supporting the City of Ottawa’s climate goals, while keeping customers at the heart of everything we do.
Leadership and innovation: ISO 55001:2024 certification
We are proud to be the first Canadian electricity distributor — and one of only three peers in North America in the ISO electrical category — to achieve ISO 55001:2024 certification. This international designation is the highest recognition for excellence in asset management in the utility industry. It can only be earned through a rigorous, independent audit that measures performance against the best global practices.
What it means for you:
- Improved reliability: Fewer and shorter outages
- Better value: Smarter investments in our system
- Sustainability: Long-term planning that protects our assets and our environment
How we earned it:
ISO 55001:2024 certification requires rigorous planning, maintenance and monitoring of every asset in our distribution system, from poles and wires to substations and smart meters. This recognition confirms that we apply industry-leading practices to manage assets throughout their life cycles, ensuring maximum value for every dollar invested.
Why it matters:
Our customers count on us for safe, reliable service. This certification validates that our approach to managing critical infrastructure meets the highest global standards, and that we’re ready to meet the evolving energy needs of our community.
With ISO 55001:2024 certification, we and our customers benefit from:
- Enhanced risk management (with better predictability of the future performance of our assets)
- Environmental regulation compliance
- Trust and confidence of investors and stakeholders
- Reduced capital and operational costs
- A set framework for dealing with subcontractors
- A safer environment (for customers, employees and the assets themselves)
How it contributes to the UN Sustainable Development Goals:
Our ISO 55001:2024 asset management approach supports:
- Clean water and sanitation
- Affordable and clean energy
- Decent work and economic growth
- Industry, innovation and infrastructure
- Sustainable cities and communities
- Responsible consumption and production
- Climate action