Contact us
Need to reach us?
There are several ways to connect with Hydro Ottawa.
General questions and feedback
For general questions and other feedback, send us a message by filling out our contact form.
Resolving issues and complaints
If you have an unresolved issue or complaint, contact our Customer Liaison Office.
Moving to a new location
If you’re moving, fill out a Moving request form.
Customer service
Call us at (613) 738-6400. You can reach us weekdays, 8 a.m. to 8 p.m.; and Saturdays, 9 a.m. to 3 p.m. We’re closed on statutory holidays.
If you use MyAccount, you can access our live chat service. It’s available weekdays, 8 a.m. to 4 p.m., excluding statutory holidays.
Report a power outage
Online through MyAccount. You don’t need to be a Hydro Ottawa customer — all you need is a valid email address to sign up.
Through the Hydro Ottawa app
Text "OUT" to PWROUT (797688).
Call our 24/7 outage line at (613) 738-0188.
If you’re reporting a dangerous or life-threatening situation, please call 9-1-1 immediately.
Send us mail
You can send physical mail to:
2711 Hunt Club Road
PO Box 8700
Ottawa, ON K1G 3S4