Moving

We can help simplify your move. Complete your move in and/or move out request online, in just a few minutes.

With our online moving request form, you have the ability to open, close or update a new or existing account. This form should be completed at least 10 business days prior to your move.

Select one of the following options to begin your request

Open a new account

Log into MyAccount and Close an account. Open an account for an additional address. Transfer your service from one address to another.

Process a Move In, Move Out or add an additional address on behalf of your client.

Process a Move In, Move out or trasnfer service from one address to another on behalf of your tenant.

Effective April 1, 2020, all move requests submitted by lawyers, landlords and property managers must be completed using Hydro Ottawa’s online moving request form. This secure online form is specifically designed to meet the needs of landlords and property managers and is available here.

Find out about Hydro Ottawa's Landlord and Property Manager Agreement Program. It enables landlords and property managers to more effectively manage the electrical service for their rental units, while helping them and their tenants to save time and money.


What are the electricity rate options available?

In Ontario, residential and small business customers who are billed under the Regulated Price Plan (RPP) can choose between two different rate plans for the electricity they consume: time-of-use (TOU) rates and tiered rates. Most residential and small business customers in Ontario are billed under the RPP. The Ontario Energy Board (OEB) sets both types of rates and reviews them twice a year, on May 1 and November 1.

New customers can choose their preferred rate plan when opening an account with Hydro Ottawa. If you do not wish to make a choice when opening your account, you will be billed under time-of-use (TOU) rates, which is the default rate.

There is no deadline to choose. Eligible customers can request to change rate plan at any time, The option to change rates will always be available.

As of October 13, 2020, existing residential and small business customers who are billed under the RPP and want to change rate plan can submit a rate selection form to Hydro Ottawa. Learn more

This initiative will allow existing and new customers to choose which electricity rate design they would like to be billed on.

Who can use the online moving request?

Our moving request form can be used by a homeowner, tenant, business, lawyer and landlord/property manager.

When should the move request be submitted?

It's important to give us at least 10 business days advance notice that you'd like to open, close or update your account. This will ensure that your account information is accurate.

When a moving request is made after the moving date, we will process your move as being effective on the date that we received your request. We are not able to back-date move requests.

What information will I need to complete the online form?

There are a number of forms available, tailored to meet your needs. The information required to complete each form is listed below.

  • New address
  • Move in date
  • Contact information
  • Date of birth
  • One of three identifiers: driver’s licence, passport or Service Ontario photo identification
  • If you are a tenant, the name and contact information of your Landlord or Property Manager
  • Your current and new address
  • Your move in and/or move out dates
  • Contact information
  • MyAccount login information (to complete online request)
  • If you are a tenant, the name and contact information of your Landlord or Property Manager
  • Law firm’s contact information
  • Current and/or new address
  • Move in and/or move out dates
  • Client’s contact information
  • Client’s date of birth
  • One of three identifiers: driver’s licence, passport or Service Ontario photo identification
  • If you are representing a business, the legal and registered business names as well as the Business Identification Number
  • Landlord/Property Manager’s contact information, if applicable
  • Current and/or new address
  • Move in and/or move out dates
  • Tenant’s contact information
  • Tenant’s date of birth
  • One of three identifiers: driver’s licence, passport or Service Ontario photo identification
  • If you are representing a business, the legal and registered business names as well as the Business Identification Number

Additional Information

Account Set-up Charge

Please note that a one-time fee of $30.00 (plus HST)  will be applied to your first bill.

New Account Number

If you move to a new address, your Hydro Ottawa account number will change. Please remember to update your account number on your online or telephone banking profile. We recommend you make this change after the final payment for the electricity bill from your previous address.

Automated Payments

If you’re registered for automated payments, you can request to automatically transfer your existing plan to your new address online. Contact us online (select Payments / Billing from the drop down menu) and we will review your account and respond to you as soon as possible.

OESP Credit

If you are moving within Ontario and currently receive an Ontario Electricity Support Program credit on your electricity bill, you will need to reapply to receive the credit at your new address. Find out how to reapply at OntarioElectricitySupport.ca or call 1-855-831-8151 (toll-free within Ontario).

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