We look forward to hearing from you.
Note: We are experiencing an increased amount of customer inquiries. Therefore you may have a longer wait time than usual on our telephone lines.
To protect our call centre personnel during the COVID-19 pandemic, we have temporarily reduced our business hours. Please note that our call centre will be closed every Saturday, until further notice. You can reach us by phone Monday to Friday, 8 a.m. to 8 p.m. or online at hydroottawa.com/contact.
We encourage you to continue using our online services that are available 24 hours a day, seven days a week, by visiting hydroottawa.com/MyAccount.
We remain committed to delivering reliable services during these uncertain times, and thank you in advance for your understanding.
If you have an inquiry, wish to leave comments, or even have ideas to make our service even better, we invite you to send us a note. Your input is important to us. Depending on the nature of your request, please allow us up to 5 business days to respond to your feedback.
If you are moving to a new location, please fill out a moving request.
To apply for the COVID-19 Emergency Assistance Program (CEAP), please complete our online application form.
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