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Contact Us

We look forward to hearing from you.

If you have an inquiry, wish to leave comments, or even have ideas to make our service even better, we invite you to send us a note. Your input is important to us. Depending on the nature of your request, please allow us up to 10 business days to respond to your feedback.

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Customer Service

Available weekdays between 8am - 8pm
and Saturdays between 9am - 3pm
(Excluding statutory holidays)

Hydro Ottawa Limited

  • 3025 Albion Rd. N., Box 8700
  • Ottawa, ON K1G 3S4

Customer Service

  • E: custservice@hydroottawa.com
  • T: (613) 738-6400

Power Outage and Information

  • T: (613) 738-0188

Conservation Business Programs

  • E: businessinfo@hydroottawa.com
  • T: (613) 738-5474

Heating & Cooling Incentive

  • T: 1-877-797-9473

peaksaver PLUS

  • T: 1-866-813-2226