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Data Request

There are several methods available to customers wishing to obtain more energy usage data than what is included on their bills:

Data Request

There are several methods available to customers wishing to obtain more energy usage data than what is included on their bills:

Some commercial customers may require access to whole building aggregated data as required for benchmarking programs, such as Ontario’s “Energy and Water Reporting and Benchmarking” regulation (EWRB) and may do so here.
Customers requesting more data than the 24 months limit available through MyAccount and Green Button must use the form below “Request for additional electricity meter data”.
All other requests for data, such as service capacity size, transformer or vault information, etc. can be made by emailing [email protected].

The usage data Hydro Ottawa provides also varies by customer type as follows:

Residential and small business customers may view and obtain up to 24 months of usage data (hourly interval) free of charge by downloading it through their MyAccount portal, in either excel, pdf or Green Button (XML) format.
Commercial customers (other than small business) may view and obtain up to 24 months of usage data (hourly interval) free of charge through their MyAccount portal in CSV format.
All customers have access to 24 months of full meter data (including whatever interval is captured by their meter) using the newly introduced Green Button in XML format. Green Button provides billing data in addition to usage data. Additional Green Button information is available here.

NOTES:

If a customer’s Hydro Ottawa account is less than 24 months old, then they will only have access to data for the period during which their Hydro Ottawa account has been active.
When customers request additional data using the form below this is a manual data request, and as such a Special Billing Service *Charge of $136/hr* (billed in 15 minute increments with a minimum charge of one hour) may be applied. This is determined based on the type of data being requested.

*This charge is subject to change. Visit hydroottawa.com/other-charges for more information.

Request for additional electricity meter data

Account Owner ("Company")

First Name

Last Name

Title

Organization

Address

City/Town

State/Province

Postal Code

Phone Number

Email Address

The information will be sent to the "Data Requestor". A copy of the requested information will also be sent to Account Owner’s email address.

This must be an authorized individual from the organization listed as the owner of the Hydro Ottawa account. This individual should match the signee of Hydro Ottawa’s Consent for Information Release form.

Check the box if the requestor is the same individual/organization as the account owner.

Data Requestor

First Name

Last Name

Title

Organization

Address

City/Town

State/Province

ZIP/Postal Code

Phone Number

Email Address

This is the information related to the third-party who will receive your electricity meter data. This individual should match the individual listed on Hydro Ottawa’s Consent for Information Release form.

Information Requested

Account ID	Premise ID	Operations
Account ID This field is required.	Premise ID

Aggregate data for all accounts at this building (account number provided is the public account)

Only accounts listed are to have data aggregated

All accounts listed are to have data separated

Provide aggregated data at the transformer level

Special Instructions

If you need data for more than 10 accounts, please attach a file listing all account numbers below.

Your 20-digit account number can be found on your Hydro Ottawa bill (top left corner)

Data Time Period - Start Date

Data Time Period - End Date

Data Requested

kWh

monthly peak demand (kW)

Other…

Interval Requested

5 minute

15 minute

Hourly

Daily

Monthly

Additional Notes

Attach Files

Unlimited number of files can be uploaded to this field.
10 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.

Canada Post service disruption

Data Request

Data Request

Request for additional electricity meter data

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