Data Request

There are several methods available to customers wishing to obtain more energy usage data than what is included on their bills:

Some commercial customers may require access to whole building aggregated data as required for benchmarking programs, such as Ontario’s “Energy and Water Reporting and Benchmarking” regulation (EWRB) and may do so here.
Customers requesting more data than the 24 months limit available through MyAccount and Green Button must use the form below “Request for additional electricity meter data”.
All other requests for data, such as service capacity size, transformer or vault information, etc. can be made by emailing [email protected].

The usage data Hydro Ottawa provides also varies by customer type as follows:

Residential and small business customers may view and obtain up to 24 months of usage data (hourly interval) free of charge by downloading it through their MyAccount portal, in either excel, pdf or Green Button (XML) format.
Commercial customers (other than small business) may view and obtain up to 24 months of usage data (hourly interval) free of charge through their MyAccount portal in CSV format.
All customers have access to 24 months of full meter data (including whatever interval is captured by their meter) using the newly introduced Green Button in XML format. Green Button provides billing data in addition to usage data. Additional Green Button information is available here.

NOTES:

If a customer’s Hydro Ottawa account is less than 24 months old, then they will only have access to data for the period during which their Hydro Ottawa account has been active.
When customers request additional data using the form below this is a manual data request, and as such a Special Billing Service *Charge of $140/hr* (billed in 15 minute increments with a minimum charge of one hour) may be applied. This is determined based on the type of data being requested.

*This charge is plus HST and subject to change. Visit hydroottawa.com/other-charges for more information.