Financial Assistance

Need help managing your energy cost?

Hydro Ottawa offers several programs to help customers experiencing difficulty with paying their electricity bills. You must meet certain eligibility criteria to qualify for:

  • The *Low-Income Energy Assistance Program (LEAP), which provides emergency financial relief to eligible low-income customers to avoid having their service disconnected.
    • *Effective January 10, 2022 - To support Ontarians through the ongoing COVID-19 pandemic, the Ontario Energy Board is temporarily increasing the flexibility of LEAP. For more information, visit oeb.ca/leap or contact LEAP lead agency partners.
  • The Ontario Electricity Support Program (OESP), which enables eligible low-income customers to receive a fixed monthly credit on their electricity bills.
  • The Energy Affordability Program (EAP) helps qualified homeowners, tenants and social and/or assisted housing providers improve the energy efficiency of their homes.
  • Other programs and regulatory rules, which help eligible low-income customers to manage their electricity bills or reduce their energy costs:
    • Qualified Low-Income Customers are not required to provide or maintain a security deposit.
    • Arrears Payment Agreements (APA) are available. These Agreements allow eligible customers more time to pay outstanding balances in order to avoid disconnection.

Support for businesses

Learn about government programs and available support for businesses.

Ontario government

The Ontario government is helping businesses with COVID-19 related costs:

  • The new Ontario Business Costs Rebate Program helps support businesses that are most impacted by public health measures in response to the Omicron variant.
    • Applications opening January 18, 2022;
    • You will be required to submit your energy bills as part of the application process;
    • If you have questions about the Program, call ServiceOntario at 1-855-216-3090.
  • The Ontario COVID-19 Small Business Relief Grant helps eligible businesses subject to closures as a result of the province’s move to the modified Step Two. To receive the grant, a small business must:
    • be required to close due to public health orders that took effect 12:01 a.m. on January 5, 2022; and
    • have fewer than 100 employees
  • How to apply?

Canadian government

The Canadian government has also made available supports for business during COVID-19

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