Financial Assistance

Need help managing your energy cost?

Hydro Ottawa offers several programs to help customers experiencing difficulty with paying their electricity bills. You must meet certain eligibility criteria to qualify for:

  • The Low-Income Energy Assistance Program (LEAP), which provides emergency financial relief to eligible low-income customers to avoid having their service disconnected.
     
  • The COVID-19 Energy Assistance Programs (CEAP & CEAP-SB) are now closed 

    Hydro Ottawa is no longer accepting applications for the COVID-19 Energy Assistance Programs for residential (CEAP) and small business (CEAP-SB) customers. Hydro Ottawa’s share of funding provided by the Ontario Energy Board (OEB) has been depleted, and as a result, both programs are now closed.

    As prescribed by the OEB, credits were allocated on a first-come, first-served basis. For more information on funding allocation, please consult the OEB’s CEAP page.
     
  • The Ontario Electricity Support Program (OESP), which enables eligible low-income customers to receive a fixed monthly credit on their electricity bills.
     
  • The Energy Affordability Program (EAP) helps qualified homeowners, tenants and social and/or assisted housing providers improve the energy efficiency of their homes.
     
  • Other programs and regulatory rules, which help eligible low-income customers to manage their electricity bills or reduce their energy costs:
    • Qualified Low-Income Customers are not required to provide or maintain a security deposit.
    • Arrears Payment Agreements (APA) are available. These Agreements allow eligible customers more time to pay outstanding balances in order to avoid disconnection.
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