If you’re behind on your electricity bills, you may qualify for emergency financial assistance.
Low-income customers can get a one-time payment of up to $500 in emergency financial assistance for their electricity bills ($600 if your home is heated electrically) through the Ontario Energy Board’s Low-income Energy Assistance Program (LEAP).
- Customers no longer need to have received a disconnection notice or been disconnected to receive LEAP support.
- Eligible customers may apply for and receive LEAP more than once per year, up to the maximum grant amount.
Are you eligible to receive assistance through LEAP?
To receive the emergency financial assistance grant you must:
- Be a Hydro Ottawa residential customer;
- Be behind or in arrears on your electricity bill or may face having your service disconnected;
- Have a family income below a certain limit (limits listed in the table below) and depend on two factors:
- How many people live in the house
- Your combined household income
The emergency financial assistance is provided on a first-come first-served basis. If you qualify, the grant will be applied directly to your Hydro Ottawa account.
LEAP qualification criteria by household income (after tax) and size:
|Household after tax income ($)||Number of people living in home|
|Less than 28,000||✓||✓||✓||✓||✓||✓||✓|
|28,001 - 39,000||✓||✓||✓||✓||✓|
|39,001 - 48,000||✓||✓||✓|
|48,001 - 52,000||✓|
How do I apply?
To apply for LEAP, you will need to gather important documentation prior to contacting one of the resource centers (listed below) that submit LEAP applications on behalf of clients.
Step 1: Collecting your paperwork
You will be required to provide:
- The most current electricity bill for your residence;
- If applicable, a copy of your ‘’Notice of Service Disconnection’’;
- Applicant identification (ID):
- Two pieces of ID for the main applicant; and
- One piece of ID for each member of the household;
- A copy of a rental receipt, lease or mortgage document;
- Proof of household income - cheque stub, employment letter, income tax return (for adult members of household); and
- A copy of your most recent bank statement.
All of the above documentation must be provided for your application to be considered for submission.
Step 2: Status of your application
The resource center will submit your application to the LEAP agency.
With your consent, the agency may contact Hydro Ottawa and ask us to pause any further disconnection or collection activity on your account until a decision is made.
The LEAP agency will review your application, and determine your eligibility for the emergency financial assistance grant. They will communicate that decision to the resource center and Hydro Ottawa.
List of resource centres that can assist with your application
|Eastern Ottawa Resource Centre|
215-1980 Ogilvie Road
Gloucester, ON, K1J 9L3
Phone: (613) 741-6025
Only assisting clients in their area
Somerset West CHC -
Financial Education Centre
South-East Ottawa CHC
South-East Ottawa CHC - Hunt Club/Riverside Office
Orléans-Cumberland CRC Only assists residents of Orléans and Cumberland.
Western Ottawa CRC
To learn more about LEAP, you can also visit oeb.ca/leap