Electricity Rate Selection

Electricity Rate Selection

In June 2020, the Ontario government announced that it would offer Regulated Price Plan (RPP) customers the opportunity to choose the electricity rate plan that best meets their energy needs and lifestyle: time-of-use (TOU) rates or tiered rates.

As such, starting October 13, 2020, residential and small business customers who are billed under the RPP and want to change rate plan can submit a rate selection form to Hydro Ottawa.

So what’s the difference?


Time-of-use rates

Under the time-of-use pricing, you pay a different rate for electricity depending on the time of day and day of the week you consume it. Time-of-use has three periods: on-peak (when energy demand and cost is high), mid-peak (when energy demand and cost is moderate) and off-peak (when energy demand and cost is low). The vast majority of Hydro Ottawa customers are billed for their electricity using time-of-use rates. The Ontario Energy Board (OEB) set these rates. Learn more about the time-of-use rate structure.

Starting November 1, 2020, time-of-use rates will be as follows:


Learn more about the upcoming November 1 - April 30 rates.


Tiered rates

Customers under tiered rate, pay one set rate for the electricity they consume up to a predetermined kilowatt-hour (kWh) threshold each month. Once customers exceed the monthly threshold, they are billed at a higher rate per kWh for all additional electricity consumed in that month. Learn more about tiered pricing.

To learn more about the electricity rates for residential and small businesses customers, to be effective November 1, 2020, under the Regulated Price Plan (RPP), visit the Ontario Energy Board.

Starting November 1, 2020, tiered rates will be as follows:

Above 1,000 kWh: 14.6 ¢
First 1,000 kWh: 12.6 ¢
Above 750 kWh: 14.6 ¢
First 750 kWh: 12.6 ¢

Learn more about the upcoming November 1 - April 30 rates.

Are you considering a switch?

To better understand the potential impacts of a rate change on your bill, it’s important to know what your overall energy consumption is and how your day-to-day habits can influence your energy costs.

The information contained on your Hydro Ottawa MyAccount customer portal should be a good indicator of your consumption habits and electricity usage history. If you don’t have an online account, you can easily create one today.

Once in MyAccount, have a look at some of your past electricity bills and consider the following:

Your price plan

Do you pay TOU or tiered prices for your electricity?

Your consumption pattern and your usage

When do you use electricity and how much electricity do you use in a month?

Lifestyle and daily habits

Are you often home during the day on weekdays, so that shifting your usage is more challenging? Do you have large appliances that you need to run during the day on weekdays? Can you shift more of that usage to nighttime or weekend hours?

You should also keep in mind the effect of COVID-19 on your electricity consumption (for instance, you may be working from home when you normally wouldn’t be).

Where can I find information to help me choose?

The Ontario Energy Board (OEB) has released a number of tools to help consumers, including an energy bill calculator to compare what your electricity bill might look like if you switched from TOU to tiered pricing, and a dedicated customer choice webpage available at oeb.ca/choice.

Is there a deadline to choose between the two rate plans?

There is no deadline to choose. You can request to change your rate plan at any time, on or after October 13, 2020.

If you don’t wish to make a change, there is nothing you need to do. You’ll continue to be billed under your current rate plan. The option to change rate plan will always be available.

How do I change my rate plan?

If you wish to make a change in your rate plan, for example, opt-out of time-of-use (TOU) in favour of tiered rates, you must complete a rate selection form. The form can be completed at any time on or after October 13, 2020.

Depending on when we receive your completed form, the rate change could go into effect as early as the first billing period for consumption on or post November 1, 2020.

Hydro Ottawa offers different ways to complete the rate selection form.

Before you start, make sure to have the following information at hand. You will need:

  1. Your electricity bill account number (First 10 digits - as it appears on your bill)
  2. Your service address (as it appears on your bill); and
  3. You must be authorized on the account to request the rate change.

ONLINE: Through Hydro Ottawa’s MyAccount customer portal. This is the preferred method to complete your form. It’s quick to submit, and no need to save and send. It’s also the most efficient way to process your request.

A valid email address is required.

BY EMAIL: Using Hydro Ottawa’s fillable PDF form. Once completed and signed, please save your form and send it to us by email to [email protected].

BY PHONE: Our call center representatives can also help you complete your rate selection form over the phone. Your call will be recorded to document all information.

Phone: 613 738-6400
Weekdays, 8:00 a.m. to 8:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m. (excluding statutory holidays).

BY MAIL: You may print the completed signed form and send it by mail. If you do not have the ability to print the form, please contact us and we will send you a copy.

Mail: Hydro Ottawa
PO Box 8700
Ottawa, ON K1G 3S4
Attn: Customer Service – Rate Selection Form

Want to learn more about the customer choice initiative?

Please check our Frequently Asked Questions. If you don't see your question, you can reach us online or by phone at 613-738-6400.

For more information, you can also visit the Ontario Energy Board’s customer choice initiative dedicated web page at oeb.ca/choice.

Regardless of your choice, you will continue to receive your bill from Hydro Ottawa and enjoy the same clean, reliable and safe supply of energy and customer service.

Hydro Ottawa respects your privacy. Any personal information collected will be used by Hydro Ottawa in order to provide you with customer service in accordance with the terms of our Privacy Policy.

If you have questions or concerns regarding your Personal Information or this Privacy Policy please address them to: [email protected].

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