Your electricity.
Your choice.
In Ontario, you can choose how your electricity is supplied.
By default, your electricity is supplied by Hydro Ottawa under the Regulated Price Plan (RPP). If you prefer, you can sign a contract with a licensed electricity retailer. These private companies are not affiliated with Hydro Ottawa or any government program.
What’s the difference?
Regulated Price Plan (RPP)
No contract required. Prices are set by the Ontario Energy Board (OEB) and reviewed regularly.
Retail electricity contract
Signed agreement with a private retailer. Only applies to the electricity portion of your bill.
Before you sign a contract
If you’re approached by an electricity retailer, keep the following in mind:
- Retailers must be licensed by the OEB and follow strict rules.
- They cannot conduct door-to-door sales or automatically renew your contract.
- Representatives must show valid ID and give you a business card.
- Never share personal information (like your electricity bill) unless you're ready to sign a contract.
- Carefully read all documents, including:
- The OEB-mandated price comparison
- The disclosure statement outlining your rights
- You have 10 to 45 days to confirm the contract before it takes effect.
- You can cancel:
- Within 20 days of signing, or
- Up to 30 days after your second bill (penalty-free)
Hydro Ottawa’s role
We will continue to deliver your electricity, no matter who supplies it. We do not benefit financially from your decision to sign (or not sign) a retail contract.
If someone claims to be from Hydro Ottawa and you’re unsure, call us at (613) 738-6400 to verify.
To learn more, visit the Ontario Energy Board or call 1 (877) 632-2727.