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I am registered to the Equal Monthly Payment Plan (EMPP) and closing my account. Will my account be reconciled?
Yes, if you are an EMPP customer, your account will be reconciled and any credits owed or outstanding charges will be applied to your final bill.
What if some of my consumption isn't appearing in my account history?
Occasionally there may be communication difficulties between your meter and Hydro Ottawa's meter data collectors.
Why is my last payment not appearing through my online account?
Your online account is updated as payments are received.
Woodpeckers & Hydro Poles
The Complicated Relationship of Woody Woodpecker and Wooden Utility Poles
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Talkin' 'bout my generator
There’s a power outage in your neighbourhood. What do you do?
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What if I forget my password?
If you have forgotten your password, go to the online account page and click "Reset password”.
How do I sign-up for equal monthly billing?
You can register for equal monthly billing by enrolling in our Equal Monthly Payment Pla
I have a credit balance on my closed account. Can it be transferred to another account or will it be returned to me?
A credit balance on a closed account may be transferred to another account under the same name to pay off outstanding balances.
Can I download my electricity consumption history?
Yes, we make it easy to view, monitor and download your electricity consumption. We offer a variety of options which provide you with 24/7 access to your usage information.
Can anyone who has my email address access my online account?
No. In order for someone to access your account through the app or our website, they need your password.