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What if I forget my password?
If you have forgotten your password, go to the online account page and click "Reset password”.
Woodpeckers & Hydro Poles
The Complicated Relationship of Woody Woodpecker and Wooden Utility Poles
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I have a credit balance on my closed account. Can it be transferred to another account or will it be returned to me?
A credit balance on a closed account may be transferred to another account under the same name to pay off outstanding balances.
Can I download my electricity consumption history?
Yes, we make it easy to view, monitor and download your electricity consumption. We offer a variety of options which provide you with 24/7 access to your usage information.
5 summer tips to save on your electricity bill
Spring is in the air and so is the prospect of summer.
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Can anyone who has my email address access my online account?
No. In order for someone to access your account through the app or our website, they need your password.
How can I read my meter?
Your meter displays the following pieces of information in sequence:
When will my new password be activated?
Your password is active immediately after you reset it.
COVID-19 Energy Assistance Program (CEAP) available for Hydro Ottawa customers
OTTAWA – Hydro Ottawa would like to remind its customers that there is financial support available for eligible residential customers that have fallen behind on their energy bills as a result
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