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I previously logged in to my online account with a username. Why do I have to login with my email address now?
We made this change because one of the most common complaints with our website was related to the login system.
I’ve requested a rate change. When will my new rate plan become effective?
Your rate change request will be processed up to 10 business days after receiving your Rate Selection Form.
Hydro Ottawa warns of text scam targeting customers
These suspicious texts claiming to be Hydro Ottawa, advise customers they are due a refund and provide a link through which to claim the refund.
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Hydro Ottawa employees giving kids a sporting chance
The Hydro Ottawa STAR Cup is an event offered through the Christie Lake STAR Program, which operates throughout the school year in social housing communities, providing high-risk inner city kids wi
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Hydro Ottawa provides update on IBEW strike
Ottawa, Ontario - July 11, 2023 - Hydro Ottawa activated its contingency plans when its employees represented by the International Brotherhood of Electrical Workers (IBEW) commence
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How do I choose my electricity rate plan?
If you have your electricity supplied by Hydro Ottawa through the RPP and want to change your rate
How is my personal and financial information kept safe?
We use several methods to ensure that your information is secure:
Do I need to be a Hydro Ottawa customer to create a MyAccount profile?
No, you do not need to be a Hydro Ottawa customer to create a MyAccount profile. All you need is a valid email address to sign up.
Hydro Ottawa teams up with CHEO to help you be a ‘paperless’ hero
OTTAWA – October 1, 2019 – Spiderman, your grandma, your dad – we all have someone who was our hero growing up.
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I am an Ontario Electricity Support Program (OESP) recipient and I’m closing my account. Will my OESP credit balance be returned to me?
If you are receiving support through OESP, your final credit will be prorated depending on the number of days of service and any remaining credit will be returned to the