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1. Can Hydro Ottawa help if I need work near my service wire?

   Can Hydro Ottawa help if I need work near my service wire? Yes. We can arrange a temporary power outage, so your contractor can work safely. Submit a tree trimming request to schedule …

2. Who can choose a rate plan (TOU, Tiered, ULO)?

   Who can choose a rate plan (TOU, Tiered, ULO)? You can choose a rate plan if you’re a residential, small … options (e.g., TOU, Tiered or ULO rates). That decision can only be made for the building as a whole by the …

3. Can I access my current and past bills with online billing?

   Can I access my current and past bills with online billing? Yes, all current and past bills can be accessed through MyAccount under the “Billing” … two years. Your bills are in a convenient PDF format, which can be easily downloaded and saved offline for future use. …

4. Can I add more than one account to MyAccount?

   Can I add more than one account to MyAccount? … amount due, due date, and a partial account number. You can also link directly to a PDF of each account’s full … see the key billing details in your email notification, you can switch to a standard notification in MyAccount. Standard …

5. Stay alert: You can keep our crews safe

   Stay alert: You can keep our crews safe Across the city, … improve your community, and there are a number of ways you can help us keep them safe. We recognize that these … signage. Let’s work together to keep Ottawa safe, so we can all go home at the end of the day. …

   harold.f - 03/10/2026 - 07:34

6. Can Hydro Ottawa recommend a tree-trimming company?

   Can Hydro Ottawa recommend a tree-trimming company? No. But you can find qualified professionals via the  International …

7. How can I update my mailing address?

   How can I update my mailing address? You can update your billing (mailing) address anytime through  …

8. Where can I view my bill?

   Where can I view my bill? Bills are available in  MyAccount . Once registered, you can view, download or print your full PDF bill anytime. …

9. Can I request a refund for a credit balance?

   Can I request a refund for a credit balance? … bill. We do not refund balances under $5 by mail. But we can apply a credit to an active account in your name.  …

10. Can I make a payment in person?

    Can I make a payment in person? We do not accept in-person payments, but you can pay through your bank, online or by mail. If your …