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Where can I find more information to help me make a decision?
You can visit our electricity rate selection web page and read our
Can I pay my online bill at my financial institution or by mail?
Yes, you can print your PDF bill and take it to your financial institution, or mail it to Hydro Ottawa for payment.
I am a net metering customer, where can I see my usage data?
Starting November 11, 2024, you can view or download your usage and generation data online through MyAccount.
How discovering your energy persona can help you choose the rate plan that’s right for you
By now, you may have heard about the relatively new rate option called “Ultra-low overnight” rates (coming into effect November 1, 2023).
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I’d like my bill payment to be automatically deducted from my bank account. How can I make this happen?
You can register for Pre-Authorized Payment (PAP) online. You will first need to set up an online account.
Can anyone who has my email address access my online account?
No. In order for someone to access your account through the app or our website, they need your password.
Hydro Ottawa customers can now make the switch to Ontario’s new Ultra-low overnight electricity rate plan
OTTAWA – As of Friday, October 13, 2023, Hydro Ottawa residential and small business customers can submit a rate change request to switch from their existing electricity rate plan under the provinc
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I have a credit balance on my closed account. Can it be transferred to another account or will it be returned to me?
A credit balance on a closed account may be transferred to another account under the same name to pay off outstanding balances.
I am a net metering customer and I generate my own electricity. Can I see how much I have generated on my online account?
Yes, you can view your usage and generation data in MyAccount. Click the Usage icon to explore detailed information from September 1, 2024, onward.
I am in the process of preparing my yearly tax return. How can I get copies of my electricity bills from last year?
Billing and usage data is available through your online account, free of charge, for up to two years’ worth of data.