Outage Centre
POWER OUT? REPORT AN OUTAGE ONLINE OR CALL 613-738-0188.
Manage your outage alert preferences.
Log in to your MyAccount to choose how and when to receive outage alerts. Don’t have a MyAccount? Sign up today to get SMS/text or email notifications about planned and unplanned outages in your area.
New features coming soon.
Get a clearer picture with our improved Outage Map.
Real-time information.
Easily see real-time information about active planned and unplanned outages on your street, in your neighbourhood or in your ward.
View the map
Get a clearer picture with our improved Outage Map.
Helpful updates.
Click the icons for outage causes, restoration progress and estimated restoration times – updated every 15 minutes.
View the map
Get a clearer picture with our improved Outage Map.
Your view, your way.
Access the map 24/7 on desktop, tablet or mobile. You can search and zoom in to an area easily, and toggle between satellite, road and hybrid views.
View the map
Download the Hydro Ottawa app
The Hydro Ottawa app can be downloaded for free through the Apple App Store and the Google Play Store.
Need to report an outage?
Whether you are a Hydro Ottawa customer or not, you can report an outage online, via the Hydro Ottawa app or call our 24/7 outage line at 613-738-0188.