Search
Showing results for 1 - 10 of 415
Can a credit balance be refunded?
Credit balances may be refunded by cheque.
Can I download my electricity consumption history?
Yes, we make it easy to view, monitor and download your electricity consumption. We offer a variety of options which provide you with 24/7 access to your usage information.
How can I update my billing address?
To update your billing (mailing) address without changing your service address, please contact a Customer Service representative online or by telephone
Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
Can I access my past bills with online billing?
Yes, the PDF link in your email will remain active for two years, or you can access all your bills for up to two years through MyAccount
How can I read my meter?
Your meter displays the following pieces of information in sequence:
Where can I find my bill online?
Your bill is available through your online account. If you don't have one yet, registration is easy – it takes just a few minutes.
Can I make a payment in person at your office?
Hydro Ottawa does not accept payments in person.
If I don’t like the rate plan that I chose, can I switch back?
Yes, following the prescribed process and timelines, you can change your rate plan at any time.
We have high standards. And we can prove it.
Did you know that there’s an organization made up of representatives from 165 countries that works for the betterment of the world?
Image
