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Can a credit balance be refunded?
Credit balances may be refunded by cheque.
How can I update my billing address?
To update your billing (mailing) address without changing your service address, please contact a Customer Service representative online or by telephone
Can I reactivate an old account at a new address?
We cannot reactivate an old account at a new address. Each account number is unique..
Can I view/download my electricity consumption history?
Residential and small business customers
How can I read my meter?
Your meter displays the following pieces of information in sequence:
Can I access my current and past bills with online billing?
Yes, all current and past bills can be accessed through MyAccount under the “Billing” menu and will remain there for up to two years.
Where can I find my bill online?
Your bill is available through your online account. If you don't have one yet, registration is easy – it takes just a few minutes.
Can I make a payment in person at your office?
Hydro Ottawa does not accept payments in person.
If I don’t like the rate plan that I chose, can I switch back?
Yes, following the prescribed process and timelines, you can change your rate plan at any time.
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