5:00 P.M. UPDATE: Hydro Ottawa makes progress on restoration efforts to bring power back to customers across Ottawa

April 7, 2023

OTTAWA – Hydro Ottawa continues to restore power to its customers across the city of Ottawa. As of 4:30 p.m. today, approximately 8,500 customers remain without power across the city of Ottawa. Hydro Ottawa continues to treat this as a multi-day restoration event. 

Hydro Ottawa expects that power will be restored to all customers by end of day, Saturday, April 8. 

This evening, and into the night, our crews will be focusing on the following areas: 

  • Bells Corners
  • Borden Farm - Fisher Glen
  • Braemar Park - Bel Air Heights
  • Bridlewood - Emerald Meadows
  • Carleton Heights - Rideauview
  • Carlingwood West - Glabar Park - McKellar Heights
  • Casselman
  • Cityview - Crestview - Meadowlands
  • Copeland Park
  • Edwards - Carlsbad Springs
  • Iris - Queensway Terrance South
  • Laurentian
  • Manotick
  • Old Barrhaven West
  • Parkwood Hills - Stewart Farm
  • Richmond
  • Riverside South - Leitrim
  • Skyline - Fisher Heights
  • Westboro
  • Whitehaven - Queensway Terrace North

Restoration efforts today were focused on the following communities, and smaller outages (in excess of 10 customers) in these areas: 

  • Beaverbrook
  • Bells Corners
  • Braemar Park - Bel Air Heights
  • Brookside - Briarbrook - Morgan’s Grant
  • Carlington
  • Carlingwood West
  • Cityview - Crestview - Meadowlands
  • Copeland Park
  • Dunrobin
  • Kanata Lakes - Arcadia
  • Katmavik - Hazeldean
  • Lindenlea - New Edinburgh
  • Marlborough
  • Munster - Ashton
  • Parkwood Hills - Stewart Farm
  • Richmond
  • Rockcliffe Park 
  • Vanier North

Tomorrow, Hydro Ottawa will continue to restore power to any of the above communities if outages remain. Efforts will also focus on residual outage clean-up and transition to individual homes and businesses, including those with damage to their personal electrical equipment which may require Electrical Safety Authority (ESA) permitting.

In some cases, the storm may have caused damage to homeowners’ own electrical equipment, such as the meter mast and wires connecting directly to the house. If this is the case, the homeowner may need to make repairs (with a qualified electrical contractor) to their equipment before Hydro Ottawa is able to reconnect power. 

Approximately 225 work crews are continuing in their efforts to restore full power to affected residents and businesses in Ottawa. Hydro Ottawa asks residents to be respectful of working crews and their efforts to restore power to communities across the city as quickly and safely as possible. 

Hydro Ottawa will continue to post information regarding these ongoing outages on its website, outage map, and on social media.

If customers do not see their area on the Hydro Ottawa’s outage map, there are two ways customers can report:

Safety tips

  • Hydro Ottawa asks the public to respect work site perimeters by keeping a safe distance from crews and as they work on energizing the power grid. 
  • If customers notice downed power lines, stay at least 10 metres away (the length of a school bus) from the wires and from any objects that are in contact with the lines such as trees. If there is a downed power line, please call us at 613 738-0188.
  • Drive carefully. When traffic signals are out, always treat intersections as all-way stops and proceed through intersections with caution.
  • As power is being restored, Hydro Ottawa reminds residents to conserve their use of energy and avoid turning on all electronics and appliances to avoid impacting the electricity supply.
  • Please reserve the use of 911 to situations where there is a risk to public safety, and life-threatening emergencies. 


Media Contact

Josée Larocque
Manager, Media and Public Affairs
Hydro Ottawa
Tel: 613-738-5499 ext. 7496

[email protected]


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