On Sunday, July 20, from 10 a.m. - 5 p.m., our outage map, MyAccount self-serve portal, and outage alerts will be temporarily unavailable due to scheduled maintenance. To report an outage, please call our 24/7 outage line at 613-738-0188. Thank you for your understanding.
Canada Post service disruption
We understand that some of our customers may be affected by the Canada Post service disruption where mail delivery could be delayed. Take steps now to ensure continued access to your Hydro Ottawa bill and account information online. Learn more.