Image
Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
Already have an account?

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Important Notice – Time of Use rates

On March 24, 2020, the provincial government announced a temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. Please note that as of March 24, 2020, households, farms and small business who pay Time-of-Use electricity rates will pay the lowest rate or off-peak rate (10.1 cents/kWh) 24 hours a day, seven days a week. For more information, please refer to the Ontario Energy Board TOU electricity rates page.

Image
Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.

Have you experienced a power outage?

Hydro Ottawa relies on customer calls to help pinpoint the cause of an outage and ultimately shorten our response time.

Image
night crew

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

ihome pod

GET FREE ENERGY-SAVING UPGRADES

Help lower your electricity use with free upgrades from the AffordAbility Fund.

 

Learn more about GET FREE ENERGY-SAVING UPGRADES

AFT products

Media & News

Image
covid-faq
March 27, 2020
Tornadoes. Ice storms. Floods. And now, a pandemic. If there’s one thing we are familiar with at…
Image
sept21outage3
March 24, 2020
OTTAWA – Today, the provincial government announced its decision to suspend winter time-of-use…
Image
COVID-19
March 18, 2020
Dear Customer:   More than ever, this is a time to help one another.   As a critical and essential…
Image
Cell phone with an unhappy face on the screen
March 17, 2020
OTTAWA –  Today, Hydro Ottawa received an increase in reports about suspicious callers posing to be…

Stay Connected

#EarthHour, where people all over the globe turn off their lights for one hour, is taking place tonight at 8:30 p.m. for one hour. How are you marking the occasion? Check back here on Monday to see how we're celebrating.

RESTORED: Power has been restored for the outage in Gloucester-Southgate, and River ward. Thanks for your patience. #ottcity @dianedeans @riverwardriley

We understand outages are a challenging situation for those without power. We thank you for your patience as crews continue restoration efforts. #OttawaOutage Go to tweet →

For real-time updates please check our online outage map https://t.co/G2Dc54Y4mC #OttawaOutage Go to tweet →

Image
test

Our Reports

2018 Annual Report

2018 Annual Report

Hydro Ottawa has released its 2018 Annual Report to its shareholder, the City of Ottawa, highlighting the company’s strong financial results and ongoing commitment to serving its customers and the community.
Download Report about 2018 Annual Report
test

Strategic Direction 2016-2020

This 2016-2020 Strategic Direction provides an overview of Hydro Ottawa’s business strategy and financial projections for the next five years.
Download Report about Strategic Direction 2016-2020
National Capital Region's Top Employers 2020
Top Employers for Young People 2020
2017 Canadian HR Award for Next Generation Employee Innovation of the Year. This award highlights our partnerships with Algonquin College in both the design and delivery of the two-year Powerline Technician Diploma Program and the Training Delivery Agent (TDA) in the training and certification of Powerline Apprentices, our summer and co-op student experience, our apprentice and engineering internship programs, and how these programs ensure that younger workers meaningfully contribute to the company and our
Canada's Best Diversity Employers 2019
2019 Canada’s Greenest Employers – Hydro Ottawa has been named one of Canada’s Greenest Employers. This award recognizes that our commitment to sustainability extends beyond generating clean electricity to ensuring the environment is taken into consideration throughout every facet of our operations. This includes the provision of energy conservation tips and incentives to our customers.
2019 Canadian HR Awards Winner