FAQs

These alerts are the free text and email notifications that we send out during outages (cause, estimated restoration time and restoration confirmation). They include Weather Watch notices before major storms.

If you have MyAccount, you’re automatically enrolled. If your profile has a valid mobile number, you’ll receive text alerts, otherwise, you’ll receive email alerts.  Manage preferences via MyAccount → Manage profile → Outage alerts.

Text REG to PWROUT (797688), or enroll via MyAccount → Outage alerts.

You’ll get alerts when an outage affects your address, your ETR is updated and when power is restored. You may also receive Weather Watch notifications.

Yes. Add more mobile numbers or emails in MyAccount so family members, tenants or staff receive updates.

Yes. The default pause occurs from 10 p.m. to 6 a.m. To adjust or remove it, go to MyAccount → Outage alerts.

If you move within our coverage area, we’ll update alerts for your new address. If you close your account or move outside our area, alerts stop.

Go to MyAccount → Outage alerts (remove contact info). To unsubscribe to our text alerts, reply STOP to any message.

If two or more of your accounts are affected, you’ll receive one combined alert with a single ETR.

Yes. Subscribe via MyAccount → Outage alerts.

Ensure you have an active MyAccount profile. Existing users: enable SMS/text alerts. If you’re a new user, create a profile at account.hydroottawa.com/login before registering by text.

You’ll receive an automatic message with links to report outages, view updates or access safety tips. If you don’t get the message, visit our Outage Centre.