FAQs
Looking for answers to frequently asked questions?
Outages and safety
Fraud awareness
Do not respond or click links. Report it to us and:
Canadian Anti-Fraud Centre: 1-888-495-8501 or antifraudcentre-centreantifraude.ca
Ottawa Police Service: (613) 236-1222, ext. 5433.
Fraud awareness
Common scams include: fake payment requests, refund offers and threats of disconnection unless you pay immediately. Callers may spoof our number.
Fraud awareness
We’ll never demand immediate payment, ask for credit card details by phone or request payment via gift cards/e-transfers. If you’re unsure, hang up and call (613) 738-6400 to verify that we contacted you.
Fraud awareness
Our collections team may contact you, but we’ll never pressure you for immediate payment. We’ll refer you to secure options (MyAccount, your bank, mail).
Fraud awareness
Yes. A Hydro Ottawa employee may visit your home for legitimate reasons (service work, meter readings). Field staff drive official vehicles, carry photo ID and do not collect payments at the door.
Fraud awareness
See our “Fraud awareness” page for current scam alerts, examples of legitimate communications and safety tips.