FAQs

Submit a utility locate at OntarioOneCall.ca at least seven business days before digging. You cannot excavate within 1.5 metres of our cables until we confirm their exact location by hand digging. In some cases, Hydro Ottawa supervision or cable support may be required. Fees may apply for these services.

Yes. Contact Hydro Ottawa at least 10 business days before demolishing or removing a structure that is connected to our system. We’ll arrange a safe disconnection/equipment removal (see Conditions of Service, Section 1.5).

Let us know in advance. Activities like blasting, pile driving and compacting can damage underground infrastructure. We’ll outline protection requirements under Work Procedure UDS0022: Protecting Electrical Distribution Underground Plant & Support Structures from Acute Shock Construction Processes. 

Developers are responsible for any resulting damage.

Report it to us immediately by calling (613) 738-6400. Do not attempt to make repairs yourself.

We restore the road right-of-way (the area outside the property line) to roadway standards. Property owners are responsible for repairing decorative paving, sod, landscaping, etc. Some work may require the City of Ottawa’s approval (see Conditions of Service, Section 3.0.8 for more details)