FAQs

Yes. If you close your account and have a credit balance, we’ll mail a refund to the billing address or the forwarding address listed on your account within 21 business days of your final bill. We do not refund balances under $5 by mail. But we can apply a credit to an active account in your name. 

Contact us before your due date. We can arrange payment plans or connect you with assistance programs. See “Financial assistance” for more information.

If a pre-authorized payment is returned for non-sufficient funds, a returned payment charge will apply. Your plan may be suspended until the balance is paid. If you need help, contact us before your next due date to discuss your options.