FAQs

No. We do not benefit from that decision and will continue to deliver your electricity regardless of supplier.

Retailers must be OEB-licensed and follow strict rules (no door-to-door, no automatic renewals). Ask for their ID and don’t share your personal information unless you intend to sign. See “Fraud awareness” for more tips.

Yes. You can cancel within 20 days of signing, or up to 30 days after receiving your second bill under the contract. Contact the retailer to cancel.

The Ontario Electricity Rebate (OER) is a provincially funded rebate that applies as a credit on qualifying electricity bills and reduces the pre-HST costs on customers’ bills. Most residential and small-business customers receive it automatically. Some multi-unit buildings and retirement residences must submit a self-declaration form (see the OER page).

Low-volume consumers with a monthly demand less than 50kW or consumption less than 250,000 kWh are automatically eligible.

The following customer types are eligible:

• Low volume accounts (meaning the account has a demand for electricity of 50 kilowatts or less, or uses not more than 250,000 kilowatt hours of electricity per year); this includes residential and many small business customers;
• Farms;
• Long-term care homes; and
• *Multi-unit complexes that are predominantly residential, such as condominium and apartment buildings.

*Multi-unit complexes that are predominantly residential, such as condominium and apartment buildings must complete and submit the OER Self-Declaration form to Hydro Ottawa to attest their eligibility.

For a definition of all of the above terms please refer to the OER Self-Declaration form.

Submit the self-declaration form by email ([email protected]) or mail (Hydro Ottawa, PO Box 8700, Ottawa, ON K1G 3S4; Attention: Customer Service).

Check your most recent bill — look for “Ontario Electricity Rebate” in the summary. If you believe you qualify but don’t see it, contact us.

If we receive the form at least 11 days before your billing period ends, we’ll apply the rebate to your next bill. If not, we’ll apply it to your bill in the following period.