FAQs

Yes, you can revoke access to third parties at any time. Please visit Hydro Ottawa’s Green Button access page and log in using your MyAccount credentials or sign in using the information from your last bill.

• Ontario Energy Board – Green Button
• Ontario Newsroom
• Green Button Alliance (GBA)

See “Your bill and rates explained” for eligibility, application and timelines.

 Visit “Financial assistance” for options including Low-Income Energy Assistance Program (LEAP), Ontario Electricity Support Program (OESP) and Energy Affordability Program EAP). Visit “Financial assistance” for options including Low-Income Energy Assistance Program (LEAP), Ontario Electricity Support Program (OESP) and Energy Affordability Program EAP).

Some customers need electricity for their health. You can apply for "Critical Care" status if your health, or the health of someone living with you, would be at risk if your power was turned off.

How to sign up:

• Ask your doctor for a note. The note must say that turning off your power could be dangerous for your health or the health of your spouse or family members.
• Go to our "Contact us" page and attach the medical note.

What happens next:

• Critical Care status gives you a longer notice period of at least 60 days if your account is at risk of disconnection for non-payment, though please note that it does not protect your home from planned or unplanned power outages.
• Critical Care status is valid for two years. After that, you will need to submit updated medical documentation from your doctor if you still require this status on your account.