Welcome
We’re committed to providing you with reliable service and clear information — and to ensure you have the support you need, when you need it.
Note: Our bills are issued on a monthly basis. You can expect your first bill within four to six weeks of opening your account.
Manage your account with ease
We want to make it as easy as possible to access your billing and account information. Here are some convenient options for managing your account:
MyAccount
Access your account anytime, anywhere. View and pay bills, track electricity use, register for important alerts, report an outage, download statements, and monitor consumption trends.
Online billing
Get an email notification when your bill is ready. View your full bill as a PDF, with no login required.
Hassle-free payments
We offer pre-authorized payment plans and equal monthly payment plans to make bill management easier.
Key information for customers
Reporting outages
You can report outages online through MyAccount, the Hydro Ottawa mobile app, by texting “OUT” to PWROUT (797688), or by calling us at (613) 738-0188.
Outage alerts
Sign up to receive outage alerts directly to your phone via SMS/text or to your email through MyAccount.
Electricity rates
Choose the electricity rate plan that best meets your energy and lifestyle needs: Time-of-Use, Tiered or Ultra-Low Overnight.
Financial assistance
Life can take unexpected turns. Whether you’re a low-income customer or facing a financial emergency, we can help you manage your electricity bills.
Welcome
Staying safe around electricity
Your safety is our top priority. While electricity powers nearly everything in our homes, it can also pose serious risks if not handled safely. Learn how to protect your household with tips on identifying hazards, using equipment safely and knowing what to do during an emergency.
Conditions of service
Our Conditions of service will help you understand how your electricity service works, including important details about your responsibilities and ours. They also detail the regulations and codes that govern our services.
Welcome
Questions?
We’re here to help. For answers to some of our most frequently asked questions, please see our FAQs page.
Online form
Visit our Contact Us page.
Phone
Call (613) 738-6400 (weekdays, 8 a.m. to 8 p.m.; Saturdays, 9 a.m. to 3 p.m.; excluding holidays).