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View your account balance, payment history, electricity usage and more.
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COVID-19: Supporting our customers

Learn how Hydro Ottawa and the Ontario Government take measures to support customers and ensure safe and reliable electricity services.

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List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available if you’re behind on your bill due to COVID-19 or other circumstances.
Electricity Rate Relief

The Ont. government has set electricity rates at 8.2¢/kWh, 24/7, from Jan. 18 to Feb. 7, 2022
for time-of-use and tiered rates customers. Learn more.

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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Funding for Electric Vehicle Chargers

Program funding is fully subscribed

Learn more about Funding for Electric Vehicle Chargers

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Customer choice homepage banner

The choice is yours

Take advantage of our new Rate Plan Comparison Tool for a personalized cost comparison, and choose the rate plan that best meets your energy needs

Media & News

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January 20, 2022
Canada is putting as much pollution into the atmosphere as it did a generation ago; emitting 730…
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January 20, 2022
No matter what kind of vehicle you have, winter driving comes with its fair share of considerations…
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squirrel-outage
January 20, 2022
When it comes to keeping our customers’ lights on, every year is a busy year for Hydro Ottawa crews…
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December 15, 2021
OTTAWA – Today, the Hydro Ottawa Holding Inc. Board of Directors announced the company would be…

Stay Connected

Our customers often ask ❓How long will it take for my power to be restored? We’ve turned your FAQs into short videos - so the answers to your most pressing questions are just a click away. Watch now https://t.co/i29CUR9HwL #AskHydro #CustomerSupport Go to tweet →

#IYCMI Listen in as @catabreu_ discusses the steps Canada needs to take towards a #netzero future. From technology to social behaviours, get the full scoop on this episode of @thinkenergypod Listen now 🔊 https://t.co/qL27xufalM Go to tweet →

#Hiring Join our team as Energy Conservation Engineer to drive results by targeting and engaging with commercial and industrial customers to help them unlock energy savings. Apply now: https://t.co/j0Gchwq36E #HR #OttawaJobs #Engineers #Careers Go to tweet →

RESTORED: Power has been restored in Rideau-Goulbourn ward. Thanks for your patience. #ottcity @ScottMoffatt21

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Our Annual Reports

HO Annual Report 2020 - EN

Annual Report 2020

Hydro Ottawa has released its 2020 Annual Report to its shareholder, the City of Ottawa, showcasing the company's strong performance amidst the challenges of a global pandemic.
Download Report about Annual Report 2020
Scorecard Title Page - EN

Scorecard 2020

Hydro Ottawa’s 2020 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Report about Scorecard 2020
National Capital Region’s Top Employers 2021
Top Employers for Young People 2021 EN
Sustainable Electricity Company designation
Canada's Best Diversity Employers 2019
2021 Canada's Greenest Employers
2019 Canadian HR Awards Winner