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Manage Your Account Online

View your account balance, payment history, electricity usage and more.
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RPP May 2022

Regulated Price Plan (RPP)

As of May 1, 2022, the summer TOU hours and summer tier thresholds for residential and small business customers are in effect.

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New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

Financial assistance programs are available if you’re behind on your bill due to COVID-19 or other circumstances.

Financial Assistance

Need support to manage your electricity bill? We may be able to help.

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NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

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Funding for Electric Vehicle Chargers

Program funding is fully subscribed

Learn more about Funding for Electric Vehicle Chargers

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The choice is yours

Take advantage of our new Rate Plan Comparison Tool for a personalized cost comparison, and choose the rate plan that best meets your energy needs

Media & News

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Hydro crews lift a broken pole off the road
May 23, 2022
OTTAWA – As of 10:30 a.m. Monday, Hydro Ottawa has restored power to more than 70,000 customers…
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Hydro Ottawa crews attend to a downed hydro pole on May 22
May 22, 2022
OTTAWA – On Saturday, May 21, Hydro Ottawa’s distribution system was significantly impacted by high…
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A hydro worker and police officer on scene after the May storm
May 22, 2022
OTTAWA – A devastating storm with high winds, heavy rain and lightning that hit the nation’s…
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Hydro poles fallen across a street with vehicles
May 21, 2022
OTTAWA – A devastating storm with high winds, heavy rain and lightning has resulted in significant…

Stay Connected

After another long and busy day, we are wrapping up our social media reporting for the night. We want to thank you for your continued patience & understanding as restoration efforts continue through the night and over the coming days. Tweet you back in the AM, goodnight Ottawa! Go to tweet →

If you notice downed power lines, damaged equipment or loose, dangling electrical lines please treat them as live and dangerous! Do not attempt to clear away any trees or branches that may be touching a power line. Keep a distance of 10 meters (about the length of a school bus). Go to tweet →

When traffic signals are out, always treat intersections as all-way stops and proceed through intersections with caution. Please drive carefully, Go to tweet →

Please reserve the use of 911 to situations where there is a risk to public safety, and life-threatening emergencies. If there is a downed power line with no injuries and no risk to public safety, keep your distance and report it by calling us at 613 738-0188.

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Our Annual Reports

HO Annual Report 2020 - EN

Annual Report 2020

Hydro Ottawa has released its 2020 Annual Report to its shareholder, the City of Ottawa, showcasing the company's strong performance amidst the challenges of a global pandemic.
Download Report about Annual Report 2020
Scorecard Title Page - EN

Scorecard 2020

Hydro Ottawa’s 2020 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Report about Scorecard 2020
National Capital Region’s Top Employers 2022
Top Employers for Young People 2021 EN
Sustainable Electricity Company designation
Canada's Best Diversity Employers 2019
2022 Canada's Greenest Employers
2019 Canadian HR Awards Winner