Image
Ottawa from river

Manage Your Account Online

View your account balance, payment history, electricity usage and more.
Already have an account?
Image
Customer choice homepage banner

The choice is yours

Residential and small business customers now have the opportunity to choose between two electricity rate plans: TOU and tiered pricing.

COVID-19 Updates

With growing concern around the COVID-19 virus, Hydro Ottawa is taking active measures to support our customers.

Regulated Price Plan (RPP)

On November 1, 2020, electricity rates changed for Regulated Price Plan (RPP) customers. Most residential and small business customers are on the RPP. The Ontario Energy Board (OEB) regulates the province’s energy sector and sets these rates. These rates will remain in effect until April 30, 2021.

COVID-19 Energy Assistance Program (CEAP)

Behind on your bill due to COVID-19? See if your household, small business or registered charity qualifies for a credit. Funds are limited.

Image
COVID-19 Energy Assistance Program (CEAP)

List of callouts

New Notifications

You may receive an email and/or a text/SMS message when a planned power interruption is scheduled for your address.

Simplify your life

Get timely tips and insights personalized for your account. Review electricity usage and cost information, and get actionable energy-saving tips.

Need help paying?

A number of special programs are available to help customers experiencing difficulty with paying their electricity bills.
Image
Fraud Awareness

Fraud Awareness

We encourage you to be cautious regarding suspicious activity related to demands for account payment or refunds owed to you.

NEW SMART DEVICES EASIER TO USE AT HOME

Ask Amazon Alexa or Google Home your electricity questions with Hydro Ottawa’s Smart Speaker Skill.

Learn more about NEW SMART DEVICES EASIER TO USE AT HOME

ihome pod

GET A $400 POOL PUMP REBATE

Save electricity when you replace a constant-speed pump with a variable-speed pool pump.

Learn more about GET A $400 POOL PUMP REBATE

Pool pump homepage image

Media & News

Image
Two-storey home
November 17, 2020
What if net-zero living wasn't as far-fetched as we might think? As more smart devices take centre…
Image
home-energy-retrofit-myra-tom
November 17, 2020
Earlier this year, my husband, Tom, and I decided to leap into the exciting, yet complex, ‘do-it-…
Image
winter-restoration
November 17, 2020
We can all remember a time when the lights have gone out. Maybe we woke up to the alarm clock…
Image
Woman working on cellphone
November 13, 2020
As essential service providers, utility companies are committed to educating the customers we serve…

Stay Connected

Hydro Ottawa is proud to support the GRAN Orange Campaign to help put an end to gender-based violence. Yesterday, the city lit the Heritage Building orange to raise awareness over the next #16Days. #OrangeTheWorld #ottcity @SayNO_UNiTE @tm_kavanagh @GRANadvocates 🧡 Go to tweet →

Spot a downed powerline? Stay at least 10 meters away as electricity can travel through water and the ground around powerlines. Immediately report any downed wires to 613-738-6400 and call 911. #ottcity #winter #electricalsafety Go to tweet →

NOTICE: A planned power interruption will be taking place in the Bay ward on Saturday, November 28, from 8 a.m. to 12 p.m. #ottcity #ottawaoutage @tm_kavanagh Go to tweet →

#Electricity customers can now choose a rate plan that suits their lifestyle. Stay on time-of-use or switch to tiered pricing (#hint: there is no deadline to decide). The choice is yours. Learn more https://t.co/svh3vwiPyp Go to tweet →

Image
test

Our Reports

HO Annual Report 2019

Annual Report 2019

Hydro Ottawa has released its 2019 Annual Report to its shareholder, the City of Ottawa, showcasing the company’s diverse brands and the successful milestones that were achieved in each of its business lines.
Download Report about Annual Report 2019
Scorecard 2019

Scorecard 2019

Hydro Ottawa’s 2019 Scorecard is now available . Gain insight on how Hydro Ottawa is performing.
Download Scorecard about Scorecard 2019
National Capital Top Employers 2020
Top Employers for Young People 2020 EN
Canadian HR Awards 2017
Canada's Best Diversity Employers 2019
2020 Canada's Greenest Employers EN
2019 Canadian HR Awards Winner